Okay, I actually currently work at Commercial Energy on the phones to the businesses that we sign. If anyone actually has any serious questions then I would be more than happy to answer however, if you are going to start being offensive in any way shape or form then I simply will not answer. Regarding the original post, I am going to look at a few points that may be able to help you. With this 'chat' that you had with the supervisor, was it the actual verbal contract? I have to add, and this is 100% correct. Although all of our calls are recorded only the actual verbal contract go over to BES and are saved on the system and we have no access to editing these recordings so you must have been aware that it was the actual verbal contract recording that you were doing. The reason that it is said that they may not be the cheapest on the market because think about it, if you're going to be spending £2000 a month on electric, your rates are going to be lower than those that are only spending £100 a month if you see what I mean. Commercial Energy do work on behalf of BES however, we also work on behalf of other suppliers such as Npower and Eon so it is not just BES that get signed at Commercial Energy. Firstly, in terms of being a micro business, if you were actually listening to the verbal recording that you did, it clearly states "if you are a micro business then you have to write to us declaring that you are a micro business and the definition of a micro business is outlined in our terms and conditions" so it is actually yourself at fault for that. In terms of the hard copy of the terms and conditions then you will have had something in email declaring them and it is actually up to BES to send the hard copy of the terms and conditions so if you haven't received them, then it is BES you need to get in touch with. If anyone else has any questions then I will be more than happy to answer them for you however, like I earlier said, I will not take any sort of abuse, I'm trying to help you and clear things up for you here.