globe
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AwayHolidays / Southall travel issue, plz help
globe replied to globe's topic in Holiday & Airline companies
Would anyone be able to advise? -
AwayHolidays / Southall travel issue, plz help
globe replied to globe's topic in Holiday & Airline companies
Thanks for your reply, so if they don't bother sorting this out I can ring my bank and get it refunded? -
Hi guysAfter doing some research I have found awayholidays is the same as southall travel Basically I received my invoice in the post (deposit paid) for a holiday with the above travel agent. I was told at the time it was a one off deal so they could only send me confirmation if I put down a deposit, which I did.I have now received the invoice in the post (finally after 2 weeks) and there is an issue where by the stay is full board rather than All Inclusive which is not what I agreed to.The worst part is, I have called the agent that sold me the package and they were no help at all.He told me he didn't say anything of the sort and that if I want he can cancel the package and ill lose my deposit. Upon advising him that I would not like to cancel but rather speak to his manager, he started shouting loudly and then d/c the phone.Would anyone be able to advise what I can do? I have paid the deposit (thankfully) via credit card so would I be able to ring the credit card company and ask for a refund?Any help appreciated.
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