Becca91
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Civil Recovery Notice
Becca91 replied to Becca91's topic in Civil Recovery Solutions Ltd and Travel lodge smoking allegations
Thanks. I've read through all of the other posts on here, I've sent various emails to the company and just don't want it to go to court, I don't know if they will bother taking it that far, just didnt want to risk it! -
Civil Recovery Notice
Becca91 replied to Becca91's topic in Civil Recovery Solutions Ltd and Travel lodge smoking allegations
It is Civil Recovery Solutions -
Civil Recovery Notice
Becca91 replied to Becca91's topic in Civil Recovery Solutions Ltd and Travel lodge smoking allegations
Thank you! -
I was wondering if somebody could help me! On the 31st January this year myself and my partner booked a room in the travelodge in cardiff along with some friends. We booked the room as it was my partners birthday and we were going out to town. We had a drink in our room along with our friends and that evening my partner was ill (so we didnt actually make it to town!). He was sick on the bed, I took the sheets off the bed and rinsed them out in the shower and on the quilt. A month after staying in the hotel I received a letter from the civil recovery company stating that I owe £272 for damage to the room. I fully understand that the room needs to be cleaned and maybe they would've had to throw the sheets away, but I feel that the cost is extremely high. The hotel is located right in the centre of Cardiff and many people I know stay in the hotel after going out to town in the evening, therefore i doubt whether this is the first time that someone has been sick in the rooms! I wrote to the company and they stated that these charges included a deep clean and the room was offline for a while. I have told the company that I am willing to pay any cleaning costs, but think that this is quite ridiculous for a few sheets and a quilt! I also only paid £19 to stay in the room, therefore the following night was the same price. The company also stated that the price of the deep clean was £214? I just wondered if anyone else thinks that this seems a little over priced considering the room is very small and it was only 2 sheets and a quilt that was "damaged" as they put it! Thanks, Rebecca
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