Hi. I am now just starting the same hassle with them. I cant find a good email address to write to. I took out a policy for both my wife and I cars. I made payment for both to start them off. You have the 14 days cancel period. By day 7 I am sending emails saying not happy and clearly not wanting to proceed. I even had a long wait on hold on the telephone, to then get a staff member Kelly get as far as saying her name and burst into laughter so just cut me off. I was furious. I had to start the whole process again. I put this in writing and insisted a manager call me back, still waiting today! We had to produce the proof of no claims discounts was the condition. When i got these from Direct Line I found that we had a claim in 2009 I forgot to tell them, thought it was 2008, outside of the 5 years you are meant to say. So when i sent the PNC certificate in on email I explained this needed to be added as I had forgotten. Instead of being understanding, they decided i was a criminal and told lies, so required now our Driving licences and cards to prove what ever, i am not sure. This was never requested before, but they said because I lied about the no claims it was required now. I didnt lie, and in fact told them myself, with an explanation. I found this very untrusting and rude. I thought this was not the quality of company I wanted to deal with and after Direct Line who were at least always professional, i made the decision to cancel. I could never get a response from Adrian Flux so cancelled our monthly plans with Premium Credit, who very quickly replied saying cancelled both policy plans. We never did sign or accept these payment plans due to how quickly I cancelled, so they have nothing to claim from us. However, Adrian flux then sent me an email for both policies saying that we have outstanding sums, in both cases well over £100, even though we had paid £70+ and £50+ to start with days before. They have no claim to these funds, so will never pay them, however I still see they are due to refund me the above sums. They clearly are a very poor insurance broker and would strongly advise people to stay away from them. My feeling within days was they were going to be a problem, and if you had an accident you would want to know you are covered and safe, with these people I am not so sure. Hope this helps others, could do with some advise myself. Rob Nunn.