Is there a template letter for this ?

Hi this is a copy of the letter that I got from bpo solutions Re shop owner Outstanding liability £xxx.xx BPO reference number xxxxxxxxxx We are instructed to recover the outstanding liability against you, which we understand is not disputed Could you please contact us within 7 days of receipt of this letter, failing which you are at risk of our client issuing proceedings against you, which will incur further liability by way of the additional court fees, interest and legal costs. A county court judgement, which remains unsatisfied after 30 days, may also effect your credit rating. We therefore require your immediate proposals to settle this matter. If you are now in a position to settle the claim, you may pay £xxx.xx to BPO collections limited. Please see below the various repayment methods we offer Payment may be made by Choice 1 Choice 2 Choice 3 Choice 4 We await hearing from you within the next 7 days to avoid any further action Yours Sincerely Graham surname not readable Managing Director Can anyone point me in the right direction for a template letter or the correct wording to send to this company. There is no mention of RLP anywhere on the letter it is being dealt with on behalf of the shop owners Many Thanks Paws

Hello just to let you know I have now received a letter from a collection agency in Scotland I will post the details of the letter later. What letter do I need to send to this agency. The money trying to be collected is not called a debt but a liability. Thanks

Well just to let you guys know I have not received anymore letters since September 2013 from RLP and I have had nothing from any debt collection agencies. Many thanks for all your help and advice please keep it up.

Thanx Scarlet for the reply regarding the letter I will reply once the DCA get in touch. I will let you know the outcome. Paws

Where can I find a copy of the deniability letter to send to the DCA when they start there harassment campaign. Thanx paws

Well hello folks I haven,t been on here for a while. After a long, long letter from RLP accusing me of using certain sites and making posts on them and threatening me with possible court action I have just received a letter telling me to pay the full amount within 21 days or the case will be passed onto a debt recovery. What letter do I need to send to the debt agency once I have received a letter from them. Many thanks Paws.

Hi 2Grumpy I did send the single line denial of liability some time ago, and I did get a reply if you read through the post you will be able to read it. I will be putting all the letters I receive onto this post just in case anything new crops up. All the best Paws

Thanks for everything I hope you don,t get bored of the letters, at least if anything changes from past letters you will know. All the best.

How can they offer me a payment of £95 then put it back up to £147.50 ? I will keep posting the letters as they come.

This is the latest letter I have now received asking once again for the full amount. Our Client Incident Amount Outstanding £147.50 As you are aware, we act on behalf of our client in relation to the incident as referenced as above. We note you have not responded to our letter datd --/--/-- There is sufficient evidence to establish liability. Our client is therefore in a position to issue proceedings against you, without any further reference to you, and reserve its right to do so. Although the true cost which our client incurred as a result of your wrongful act is greater than the sums claimed, we are instructed to recover the contribution to the loss as previously notified. We take this opportunity of confirming the position regarding your data. As previously advised, our client has passed us your information, the information regarding the incident and any supporting evidence, in order to pursue a civil claim. We rely upon our clients description as an accurate account of the incident. It is therefore important that if there are any circumstances, that you have not already made us aware of, which you may consider relevant to the incident, to advise us without any further delay, in order to ensure that an accurate record is retained. The information we hold may now be passed to the police or other crime initiatives in the interest of preventing and detecting crime and may be available to members of a closed user group for employment screening. Please note, employment screening may only be conducted with your prior consent. Our client considers it is reasonable to give you one final opportunity to take some proper legal advice, and to address this matter. Whilst there is no legal obligation to consider mitigating circumstances in civil proceedings, our client operates civil recovery within a set of core principles which were initially agreed upon with ACPO. These have been developed further since then to ensure further protection of those who may be considered vulnerable, those with mitigating circumstances or those in long term financial hardship. If you consider this may apply to you, it is important that you notify us of your circumstances. If we do not hear from you within the next 14 days, with you reasonable settlement proposals, or with any information relevant to this matter, it will either be issued, or passed to a specialist company which recovers debts and undisputed claims for damages. If you wish to make an offer, please contact our collection department on 0844 245 1145.

What amazes me is that a so called proffesional company haggles over money by reducing it to a lower figure. How would that stand up in court ? Well sir/madam due to the cost of security blah blah blah you owe our clients £146.00 but now we can,t get the full amount from you we will drop it to £96. I will try that with a solicitor next time I use one. I wonder if they would except a goat and two chickens at least jackie wouldn,t go hungary.

This is a new letter I got if it helps. Anyone seen this one ? Without Prejudice Save as to Costs Claimant’s Offer to Settle Claim Pursuant to Part 36 Civil Procedure Rules 1998 (“CPR”) As you are aware, we act on behalf of our client in relation to the incident as referenced above. We note you have not responded to our letter dated We have advised our client that there is sufficient evidence to proceed. That being said, in the spirit of compromise, we are instructed to make an offer to settle our client’s claim pursuant to Part 36 CPR. Our client is willing to accept £95.00 in full and final settlement of the claim, including interest accruing, and any potential set off or counterclaim. The offer is made pursuant to Part 36 CPR and is intended to have the consequences of Part 36 CPR. If you wish to accept the offer, please respond within 21 days of the date of this offer to advise us. If you require a longer period to consider the offer and take legal advice, please advise us within 23 days. If you wish to accept the offer, you are required to confirm your acceptance in writing. For your ease, we have attached an acceptance form for completion and return. If the offer is accepted, payment will be due within 14 days of acceptance. If you require longer than 14 days to pay, please advise us by completing the relevant section on the acceptance form, as our client is willing to consider a number of payment options. If you do not wish to accept the offer, you may forward further information with evidence in support of your circumstances together with proposals for settlement, for our client to consider. Regrettably, if we do not hear from you, we will take our client’s further instructions, which will put you at risk of the case proceeding. You are strongly urged to seek legal advice in this matter given the risk you are putting yourself at. We recommend that you seek advice from a suitably qualified and experienced legal adviser, in the area of civil law and procedure, and the tort of conversion. This advice can sometimes be available free at a Law Centre, or under an existing insurance policy. We await hearing from you within the next 21 days. Yours sincerely Legal Department | RLP |Tel:0844 893 2181 |Fax: 0844 893 2191 Email:[email protected] |Web:www.lossprevention.co.uk | PO Box 5413, Nottingham, NG7 2BJ

Cheers guys I will now wait for the next letter, is there no reply that will stop them dead in there tracks. Surely a good solicitor could put a good response together and show how bad there system is. Similar to the template that is sent to the so called debt collectors that RLP send in.

Perhaps it would be interesting if someone wrote to the retailers providing them with copies of the letters that RLP send out. Looking at RLP, s website, in a way I suppose a retailer would be sort of impressed by its contents. But RLP are never going to tell the truth are they.

" It should be noted, though, that letters from legal firms indulging in civil recovery are unlike those of RLP " So why don,t retailers use correct legal firms instead of the likes of RLP and what can actualy be claimed regarding civil recovery if the goods have been returned in a re-saleable condition. Surely after the Oxford case it would be impossible to claim anything.

If all there letters are untrue, why or how are they allowed to get away with it. Can they be reported to some one. They certainly make it all sound legal.

What do they mean " the matter will proceed accordingly " Will I get more letters and how long do they take to get fed up of sending them ?

I sent the one liner to RLP I deny any liability to you or your clients. I will not enter into any further correspondence with your company and got this reply. Your letter is nothing other than a pro-forma e-mail you have copied from the internet and has no relevance to our client’s claim. The e-mail is produced to waste time and costs, in breach of the Protocol for Pre-action Conduct and the Civil Procedure Rules 1998 (“CPR”). We urge you again to seek some legal advice from a reliable and appropriate source if you do not understand the claim. Our previous correspondence and accompanying documentation has notified you in a reasonable, proportionate, informative and lawful manner, of the nature and basis of our client’s claim, and the losses sought, in compliance with CPR. We will put this matter on hold for a further 21 days to enable you to seek some proper advice and respond appropriately. If we do not hear from you the matter will proceed accordingly. Ultimately, if the claim has to be issued, your correspondence will be placed before the Court, together with the details of the source of the pro forma letter. Yours sincerely Legal Department Retail Loss Prevention Limited As anyone had one of these before ?

Dear Sirs Any liability to your clients or their clients is denied. For the avoidance of doubt, no legitimate debt exists in this matter, merely a speculative invoice. It seems to me that demanding money where no debt is owed is a serious breach of your obligations under the terms of your consumer credit licence. No further correspondence will be entered into. Yours etc. As anyone ever had a reply to the above letter when sent to a debt collection agency. If so what did it say.

Scarlet thats all that was in the letter, at the moment I would like to keep a low profile but when time as passed I would certainly post all letters so others can see what goes on. I am aware that these people read these sites with interest. I am suprised that no one as posted all the letters that they had received so people are aware what these companies get up to. Reading through the lines that I posted is any of it correct or just bull ? I am not a prolific thief, I am not known to the police and at my time of life I do not wish to become a criminal. Alleged crime was less than £20. Police arrived no action taken. Would it be advisable to seek legal help ? How long have these people been known to persist with there letters, a couple of months or more and who if anyone regulates these people since they have been operating. Did I read somewhere that a shop as got up to 6 years to bring a case to court ? What is the correct procedure of civil recovery and what can be claimed in a civil procedure. I have read the Oxford case. Because of my low posting score I am unable to post a link regarding a watchdog report regarding civil recovery from I think 2011 in the report it said on the 12th April the law commission published a consultation paper entitled " Reforming consumer redres for misleading and aggresive practices " As the law changed in anyway regarding this ? Thanx Paws. Thanx Paws

Thats okay cheers

Sorry no law is being broken, I was just saying thanks to sites like this it helps people that are unsure. And it is not here to help break the law.

Yes HB I did have one of these letters, just letting others know what they may get from the one liners they send.

Hi just to let folk know this is something you may receive when you send the one liner " I do not acknowledge any debt to you or you client " Your letter is nothing more than a pro forma e-mail you have copied from the internet and has no relevence to our clients claim. The e-mail is produced to waste time and costs, in breach of the protocol for pre-action conduct and the civil procedure rules 1998. The matter will be put on hold for a further 21 days. If we do not hear from you the matter will proceed accordingly. Ultimately, if the claim has to be issued, your correspondence will be placed before the court together with details of the source of the pro forma letter. I do believe that sites like this exist to help and stop the vultures getting fatter, but do not wish anyone to break the law.