Hi Utility Warehouse billed me for an awful lot of commercial sms texts that I never received. I also, retaining the mobile number that I had had for 10 years, started to receive premium unsolicited SMS's soon after opening my account with UW in Sept 2011. However, they billed me for many, many more unsolicited SMS's than I received, stating that there was a record of my having received all of them. (They sent me a£10 refund about a year of my complaining later.) It is my opinion that either UW was lying as a whole or they have a crook in the works. Additionally, they charged me for overseas calls/SMS's that I never made...through these were refunded. They also told me before sign up that various "08..." numbers were free, but denied this later on. Finally, they denied receiving me email requesting the code to transfer my mobile number to a new service, stating I would have to sign up again to reclaim it...... Should I write one last time, and to the Chiarman of UW or to whom, please? Thank you.