Hi, I said I would update this thread regards the issues I was having with the company and my contact with Michael Rossen, the Brand Manager. I can confirm that common sense has finally prevailed and my issue/complaint has now been dealt with. Mr Rossen contacted me yesterday and I've just received confirmation from customer relations, that my complaint has been resolved - thanks to Mr Rossen.

To all reading this thread. I have been contacted by Michael Rossen of D&G and have sent him my tel no. to contact me - which he has requested. With regard to consumer interest, I'll update this thread as regards to what happens.

I am adding to this thread to help any un-suspecting home owner to stay well clear of this appaling service company. In my personal experience, Domestic and General are operating a so called repair service that it actually nothing less than a [problem]. I agreed to a repair service on the basis that if my boiler couldn't be repaired there'd be nothing to pay. Well you probably guessed it! .... The engineer needed my boilers instruction manual merely to take the front cover off!!! and then declared he couldn't repair it. Two months later, D&G have instructed a debt collection company to recover payment for the "REPAIR"? Work that one out! They have done this in spite of the fact that I've called them and written to them twice, confirming that they didn't repair it - but they're simply ignoring everything. Do yourself a huge favour and stear well clear of this company - they're simply out to [problem] the public.