Lee has fixed my problem. I am really grateful!

Hi Lee I have sent the email with my contact details via the Vodafone website as you instructed. This is the subject box with the reference number within the automated email that I received: "Re: WRT135- CAG [#10957686]" Thank you so much for looking into this for me. Regards Navid Ayon (Vodafone Account Number (xxxxxxxxxxxxxx) Sorry, I sent in two emails via Vodafone website. I clicked 'not a customer' for one and then I realised I should have selected 'Pay monthly customer', so I sent in another email. The subject box of the second automated email is: "Re: WRT135- CAG [#10957731]"

Hi Lee I can see that you helped out someone named 'caroline1463' with a similar problem to what I am facing. I wrote to Vodafone regarding a 'late payment' relating to October 2012 (subsequently paid in December 2012). I never got any communication via post, text, email or phone call that I ever had any payment outstanding during October and December 2012. Infact, I received a credit note (number: 000834743885, dated 12 Oct 2012) and several other credit notes (number: 000835496970; invoice number: 835086957 and 835586662) during November and December saying I had credits on my account (not any payments due). Hence, my question is if my account was in credit, how could I possibly have any payments outstanding? I even received a refund from Vodafone in mid-December. Surely, if there were any payments due, this would not have happened! I think the confusion arised since there were two billing arrangements and the second billing arrangement was in debit (rather than a credit). It was a matter of re-allocating excess credit from the 1st billing arrangement to the second one. If you look at the facts closely, you will see that I am at no fault at all, but am being unfairly penalised (by having the late payment marked on my credit file). There was no way for me to know if there were any outstanding payments on my account, since the whole time, I was under the impression that Vodafone owed me a refund. I have been a Vodafone customer for 4 years and never had any billing issues/late payments. I think you should show some compassion and goodwill and amend my credit file so that it does not reflect any late payments. I am applying for a mortgage and this is the last thing I need on my credit file.This is causing me a considerable amount of distress, which transpired because of no fault of my own. I sincerely hope that you will resolve this issue.