Utility Warehouse is a big [problem], not a honest company and this should go to the media. Watchdog probably would be delighted to do some investigation. I strongly believe that Utility Warehouse shoud be publicly exposed. Ripley

UTILITY WAREHOUSE - PRACTICE OF INEXPLICABLE BILLING: I was a good costumer of them for few years and I always paid my bills by direct debit. Last August 2012 I moved home so I wrote them to give the last electricity reading and gave my new address in good faith, in case that me or them needed to pay a little more or less and obviously close the account. I explained that at my new address the electricity is with the key and other supplies where already organised by the owner. Therefore, imagine my surprise when I continue receive bill for August, September. I wrote them to remind that my account should be closed since August, so those bills are not possibly be real, maybe a mistake. I was completely ignored and bills continue to be sent to my new address but from their supply to the old address. Once again I requested them to stop such non sense and at that time I' really would appreciate an apology letter. Instead of an apology, I receive a letter from some debt collectors demanding and very threatening the payment of all bills since August. I can tell you that this really irritated me and I decided not even bother with such ridiculous situation and no, it hasn't finish there. Today, I got a letter from a solicitor about the same thing. I decided to sent them an email, as it is faster than post and explained everything and most important that I don't owe any money to Utility Warehouse and at this precise moment onward I'll not tolerate any more demands from Utility Warehouse or anyone that may represent them. I informed the solicitor that I consider that I'm being a victim of erroneous billing and if during this month January 2013 I'll not receive an apology letter from their client, I'll get legal help. This it became an enormous vexation and I informed the Solicitor that I actually found that I'm not the only person that their client try to obtain money in a not very honest way. I've always know that Utility Warehouse wasn't operate correctly, because for example, at one time in the old address my house telephone wasn't working for about three months and I informed them that was some fault from outside because the building works and apart the fact that Utility Warehouse tried to charge me saying if the fault was from inside, I had to pay, when I told them the fault was from outside that most probably done by one of the builders. Can you believe that they charged for calls made during those three months that the phone was completely off. I mentioned that to them once but the person was very evasive saying that was nothing to do with that department, etc, which in fact is Utility Warehouse give in their bills. There is more, but honestly I'm so very ungry with them, that really what's going on is more than enough that Utility Warehouse try to extort money from people that are not their costumers. Is so absurd that they deserve to be taken to Court and they should be investigated seriously. Ripley