I used to work for Helphire back in 2009, and Carpenters were useless then (at least a complaint a day) Now I had an accident back In November. I had legal cover provided by Tesco Legal Guard via a Tesco insurance policy. They appointed Carpenters to act. I was dubious when they said they would appoint carpenters. To my surprise, they called me the same day, but then, that was it, heard nothing from them. Chased my insurers weekly, they attempted contact to them. Wrote a written complaint to them 08/12 via e-mail, still nothing. Chase my insurers to get in contact as I kept having the same answers, i.e. no handler appointed, no one available to take my call etc. So, the final straw was on Christmas eve. Still nothing when I called them, so I spoke to my insurers told them I wanted nothing else to do with them and that they are so incomprehensibly useless. I then made a complaint to the Legal ombudsman. I instructed my own solicitor Leech & Co, and well, they just put carpenters to shame. However on 27/12, I got paper work and phone calls from carpenters and thier medical experts, well, at this point I told them that I no longer wanted anything to do with them and I reiterated this to tesco, but all of a sudden, carpenters didn't want to stop. They have now submitted a claim to the third party insurers, without my consent or me signing and returning their forms. I have e-mailed them twice, advising them that the legal ombudsman is involved and yet they just don't seem to care. I am not willing to take this lying down and neither should you. Once you have made a written complaint to carpenters, also call the legal ombudsman. They will advise you that they will have 8 working weeks to respond or rectify your complaint, but, if they respond and the resolutions isn't satisfactory or if there is a stalemate, then they will act sooner.