I left the UK in August 2011, with a £750 balance in my Smile account and two tiny DDs going out each month.

I have just checked the account to find I have been paying a subscription charge of £13 a month for the last 17 months.

Can I claim this back?

Apart from the two DDs I haven't used the account at all, haven't received any statements

- they have an old e mail address and haven't asked me to update it since 2007! and it has cost me a whopping £221!

I am mortified and simply can't afford to throw away £221 like this!

And the first line of their charges doc says "we don't make charges as long as you stay in credit",

then a few pages it down it mentions this subscription fee.

They can't get away with this surely?

What can I do?