Fab thanks will get hubby on the case with readings tonight and see what we come up with! It's just that horrible gut feeling when you know you have been ripped off but struggle to prove it with all the loop holes!

Yes we have all correspondence letters and bills from them so glad hubby keeps everything! I would think somewhere he would have kept the opening reading when we switched.

Hi thanks for you're reply, we have proof which we have sent to them regarding over payment one bill jumped from£143.66 from £42 per month this was in July summer month wherever only use boiler for shower? Twice daily we couldn't get our heads round this amount of usage, no reply from them still charged us this is where we started to struggle as well as redundancy, they don't listen to sob stories though, their words!!! We will request a SAR thanks for the info we may get somewhere now.

We had exactly the same problem have just been stung for charges, paid the bill of £415 in full this morning still threatening us with pre payment meter as they now have a warrant, the letter to state this was sent over Xmas period ( very convenient) so we had days to try and sort this amount of money ! We have stayed in constant contact with them and us once the £415 was paid in full we could call it quits and change suppliers! To be told this morning it had gone up to £538! Over night ????? Just crazy and they are making their own rules! Yes we owed money to them we hit financial difficulty like many, just beware they don't care how many times you try and catch up, how many calls even to the managers. They are like loan sharks they just don't 'care'. All agents we spoke to were rude and condescending to the point I was accused of being ' thick'!!!! We are taking it further as we have been treated disgustingly and to reduce people to tears on the phone is awful! We can't wait to get rid and we advise any body thinking of changing to them, DON'T .........