After I sent an email to Elaine Mockler I received a speedy email in return giving me a closing account balance of 41.00 but she will put on my file that final payment will be 38.00 as that is the amount I was originally given. Thank you to everyone for your replies and to bayv for looking into this matter, much appreciated.

I have just sent an email to the above link. Will keep informed. Thankyou.

Problem with buy as you view I have been a customer of this company for quite a few years, I have luckily not had any problems with the company until now. I have always made my payments on time and have never been in arrears. For the past month I have been receiving calls from buy as you view wanting me to buy something else, I have told them I do not wish to has there is nothing else I need and I am just going to pay off the account. My collector called this morning and I asked him what my final payment was, he informed me 91.00 pounds, I told him I would make my 8 week payment of 53.00 pounds and pay the other 38.00 next month early to clear off the account and have the box removed from my TV. I was then informed by him that this would not pay off the account has warrenty would then need to be paid so I would still have to make payments. I questioned him on what this was exactly has I was under the impression that warrently and insurance ect was part of my 8 weekly payment plan, I could not get a straight answer from him, he kept giving me a lot of waffle about he cannot tell me exactly how much more I would have to pay because warrenty payments do not show up on his little computer. So the gist of it was I still had payments to make but he didn't know for how much or how long. Please can anyone give me any advice about these hidden payments etc. Thankyou.