The driver in my area (N7) is also failing to deliver anything at all. It seems (since we have concierges) that he/she didn't show up at my address and then wrote down that I don't live at my address. However, the driver still left a note at my postbox (if I don't live at my address, why would he/she leave a note at someone else's house?). The note said that I had to re-book. I did, just to find out later that I can't re-deliver to another address. I then tried to re-book to the original address and then I was told that Home Office needs to do that. Now this is big major problem for me since I was meant to travel overseas for Christmas and now I will have to cancel because some driver didn't bother to ring the bell of my building or give me a call! Although the DX claims that this is unacceptable, it doesn't seem that they are doing anything to correct the issues. It would be good if the DX could investigate the issue, rather than be so stubborn about the "not at the address" note that the driver wrote. I can fully prove my address with utility bills and statements, and if they actually attempt to investigate my address, they would realise that the address is correct. In such case a re-delivery would be possible. Still, the DX just keeps claiming that I don't live at my address and I need to contact the sender. It seems as a customer you're seen as a liar against a driver. If they tried to investigate the issue, at least I'd have the feeling that they want to improve. I asked, how did the driver know that I don't live at the address, however the guy on the phone said that he didn't know, but that's what it is. Honestly, that's a very poor service. They also seem to be quite unsympathetic with your situation, if you have to travel for Christmas to be with your family or not, it seems the same to them.