Offgen? I had a brief look at their website but it doesn't look like they can get involved with specific complaints. I'll email them to let them know though, as I'm sure I'm not the only one this has happened to.

Briggy

£90 on the electric and around £200 on the gas. It's going to take a few charges for the meters to reset so it'll end up being a bit more.

Briggy

hi briggy

 

i got a cheque in both instances 3 yrs ago

 

they might put it on your account

 

you just phone and ask it be sent in a cheque if that happens

 

 

dx

Thanks, I spoke to them earlier and they're insisting that they put it on the meter. Do I have any right to choose how I'm paid?

I'm not really sure what I'm doing, sorry.

Briggy

Hi, I was granted a DRO in July but neither EDF (electric)

nor BG (gas) reset my prepayment meters to take off the debt.

Apparently they 'forgot', and to be fair I didn't realise that they hadn't.

So I'm now due a refund from both of them.

Can I ask for cash (and expect to get it)

or do I have to accept a refund straight onto my meter?