thanks for the replies. I have agreed to pay the settlement fee. I questioned the phone operative firstly has the account been passed to outside collection company ? the operative stated that the account was with them and hadn't been sent out to any other companies. secondly i asked, if i pay the settlement without it in writing, how do i know the account will be closed and i will not be chased for more money? the operative stated that they would be breaking fsa rules if they didn't honor the settlement offer finally i said, before i pay the £617 im requesting the tapes of this conversation as the proof of verbal contract for settlement the operative said they have made the request and the tapes will be with me in the next 2 weeks. i verified that i would make the payment of £617 on receipt of the tapes. ill wait and see if the tapes arrive before i contact them agin.

Hi everybody, Im new to this site so i hope ive posted this in the right place. I have a Vanquis card that is in default although i have been making some payments towards the account. According to them my balance is £1234.00. I haven't had a statement from them since june 2012. i have had letters from Impact since june. I spoke to Impact today and they agreed a settlement of 50% (£617) which i said i could probably pay within 7 days if they put this in writing stating that it was a final payment to close the account. The guy i spoke to would not send me anything in writing in the post but would only send me a email, which i find rather concerning. I have read that this lot will try anything to recover the debt. the email says SETTLEMENT OF ACCOUNT Your balance with Vanquis Bank still remains unpaid, however to bring the matter to a close we are prepared to consider accepting a discounted amount in settlement. We can discount your balance by 50% This offer is only available for 7 days from the date of this email. Please contact us immediately either on 0161 2226 216 or email us at [email protected] to discuss a mutually acceptable settlement amount. If you do not respond to this proposal within 14 days from the date above, we will continue to collect the full balance. Our opening hours are:- Monday to Thursday 8am to 8pm Friday 8am to 6pm Saturday 8am to 1pm Yours sincerely, Collections Team, Vanquis Bank Id like a little advice please 1. Should i accept this email as proof that if i pay the settlement that the account will be closed and they will not chase for more money? Should i go back to them and insist in written conformation of the settlement and not accept this email? When i pay off the settlement can i ask vanquis to remove the default from my credit file or am i lumbered with it for the next 6 years thanks in advance chris