i didn't realise we were entitled to claim this all back? if they pay it back that'd be brilliant because it would probably clear the outstanding balance? how do welcome finance get away with all of this! they make peoples lives a misery!

We took a Welcome Finance loan out in 2003 for £10K, as far as we thought our last payment should’ve been in September 2012. We got a statement from Welcome back in July/August which said we still had over £8k remaining on the loan; we have already paid back almost £34k!! We put in a SAR request and a few days ago we received all the information back including statements. We missed 3 payments in around 2004/5 and un-beknown to us ever since they have been adding capitalisation interest of almost £250 per month (our payments are only £275) so we’re only clearing £25 a month of the loan. What next? I’ve just had enough of dealing with them and just want rid of this loan!! Any advice would be very welcome

We have missed 4 payments in total but we upped our monthly payment from £275 to £300 a month a couple of years ago to cover this. All of a sudden out of the blue a month ago we got a letter from them saying from 2008 they had to by law send us a statement that is the first statement we have EVER received! Coincidence that we have finished paying? We have no idea what to do 34k paid for a 10k loan is surely enough!!!

I'm wondering if anyone could offer any advice. We took a loan out with wfs in 2002 for 10k (total repayable £34k) 10 year term biggest mistake of our lives! Thought our last payment should've been this month but found out we still owe 8k how can that be???? Can't find the original contract we signed with them! Are we within our rights just to cancel the direct debit and stop paying them? Any advice would be so appreciated! Nicola