I have been a customer with Utilitywarehouse and I found them better than others. They are better than British Gas. In fact I was trying to British Gas and I spent two hours to reach someone and Scottish Power is even worst. One time they sent £1,000,000 to a customer. Utilitywarehouse are fast and resolve problems. Maybe in the past they had some issues, now they are better. I have to say, the company should not be blamed for people working in the call centre. If someone makes a mistake, they are fault and no the company. In addition, some of my friends would like to switch, but they cant as the other suppliers charge so much some of my friends have so much debt. In reality you need to ask yourself, what do you get from your supplier? Can you earn money? Can you save money? Can your supplier give you cash back from your shopping? Do you get one bill 3 weeks before the money is coming out? Can you get one supplier which can offers you gas, electricity, mobile phone, landline and internet? I saved already £90 an reduced my bills because I have 4 utilities. If I was getting 4 suppliers, I will be so confused and I would have to check my bank account every single week. Ask yourself why are the top in Which magazine, why people choose them. The reality some jealous people cant stand them and that is why people write all this bad stuff. I love Utilitywarehouse.