Hi, with the new RTA Portal system, the claim will be submitted then the other side insures have 15 days in which to respond on liability. Have they admitted liability in your case? If so, stage 2, would be that they submit your medical report, engineers report and any loss of earnings or special damages. From what I remember there is another 15 days (working) for them to respond. However, if your claim fell out of the portal at stage 1, ie liability is denied or can't be agreed as more investigations are needed, it would fall back into the old regime known as "predictive". This would give the other side 3 months to carry out investigations and then they would have to revert on liability. Everything is submitted electronically and they should have picked up on it after 3-4 weeks maximum if they had chases the the side when in the portal system. But if it fell back into predictive, they will have been doing chasers but the chasers will have been "do you have a decision on liability yet?" then the 3 months would be up an other side have said they don't have relevant information. I'm assuming a part 36 offer was sent with the medical report? If so, they would only have 21 days to respond. One of the problems is that the insurers are always in a massive backlog, can never help at the time and it's very frustrating for the solicitors acting on claimants whale as you do everything you can to get an answer but you just can't. Hope this helps.