After very poor service from DX, I looked them up and was shocked to discover many threads/reviews such as this one. Instead of all of the ins and outs, I have simply cc my complaint sent to DX earlier today. Will keep pdated on response/progress .... Dear sir/madam I am writing in regard to item ref: xxxxxxxxxx This item was supposed to be delivered on Friday 3rd August 2012. I purposely stayed in all day on Friday 3rd August 2012. As the only reason for staying in on this day was to take delivery of this item, I was listening throughout the day for a knock at the door for this item's delivery. My front door is next to the living room so any knock of any volume can be easily heard. My living room window looks onto the street, and all traffic can be seen & heard that comes onto cul-de-sac. I was intently looking. This item WAS NOT delivered on this day. I rang customer services on Monday 5th August to enquire about this order. The gentleman I spoke to informed me that there was an attempted delivery on Friday 3rd August. He stated there were 2 reasons for non-delivery. 1. I didn't hear a knock 2. The person delivering may have decided not to attempt to deliver once he/she arrived, as if there's no car on the drive he may have presumed nobody was in .... Firstly, it is impossible that I would not have heard a knock at the door. I inconvenienced myself by staying in all day to wait for this item. Any knock would have been heard by myself. Secondly can it really be a rule of your company that if a delivery driver just decides on a whim that nobody is in (maybe because a car is not on the drive) that he/she doesn't even get out of the van and attempt delivery, that they can not even be bothered to knock on a door? If so that is truly shocking, lazy and the actions of the worst delivery company I have ever experienced. By the way, there is no car on the drive as my partner was using the car for her work. I find it even more incompetent that a notice/delivery card is not even posted through the customer's door to state delivery has been attempted ... Something that is a rule of thumb for other delivery companies E.g. Royal mail, UPS. The gentleman I spoke to said that delivery would be made tomorrow (Tuesday 6th August). This is simply not good enough. The item was supposed to be with me on Friday 3rd and I made every attempt to take delivery of the item. As far as I am concerned, this item should be delivered immediately (i.e today) as it's the incompetences of DX for why I have not received my item. My experience of DX is nothing short of disgraceful as in short I feel delivery was not even attempted. I certainly don't want any of the above excuses to be reiterated in a response as no. 1 is simply false and no. 2 is just incomprehensible that a delivery driver would drive somewhere and not even knock on a door! If I do not feel as though my complaint has been dealt with in a serious and correct manner, I WILL NOT recommend this company to anybody and will share my experiences (all of which are fact) with other parties and through customer reviews all postal/delivery services. Postal address/personal details deleted.