as an update the person I spoke to on the phone obviously didn't have a clue what was going on, as this morning i was just gathering all the details I needed from my online banking and there was a £1300 payment paid into my account, it wasn't under a refund though like the others it was an interest payment, So I guess the interest payment was delayed as they paid that separately. So im happy again as now have the full amount owed. Thanks to everyone who helped me during my panic ha ha

this is great news to hear thankyou, i will keep u posted

ok thanks you have been a great help

kk ill ask them for a written breakdown, there was a breakdown with the offer ie interest earned/deducted etc i dont have any info on the loans, only the agreement numbers but i guess im entitled to have copies of all those payment though too ill call them again on monday and be abit firmer i think thanks guys ill let u know how it goes, wish me luck

they buggers, you would think they would have enough issues keeping customers atm. ill do some google searches and see if i can find another number. why do these things always happen on a fri afternoon lol Thanks for your responses though and if anyone has any contact details would be very much appreciated .

it didnt say anything about any deductions on the offer letter, the offer amounted to £4800 and wat i got was £3485 seems like alot for tax, its more like the % that i would of lost had i claimed through a PPi company. Ive called them and the person on the other end said oh it was obviously calculated wrong, but then they should of re offered a diff amount then. with other case they were trying tull a fast one but have no idea who to call now

Hi thanks for the fast reply, no i have no dept with them what so ever no loans credit cards or anything, i had 3 payments and they have skimmed abit of each, totaling £1300, I saw a post on here where it happened to someone else but being a new user i cant contact them just dont understand it.

Hi this is my first post Ive just recieved my goodwill payment for my PPi claim in to my bank account i accepted the offer they made but they have paid me over £1300 less than the offer i accepted!, how do i challenge this surely if i accept an amount they should pay that amount as how do they know i would have accepted the lower offer. im so angry i feel like they have conned me Please help