But, phone 3 days before repayment is due (not before) ?

To me that contradicts itself.

"What The Agent suggested which seems the norm is to phone 3 days before repayment is due (not before)."

This bit doesn't make sense to me?

lets hope paying by DD doesnt come back to haunt you.

In what way?

The correct amounts have been debited each month and i only leave enough in the bank account to cover the DD.

I defaulted on my QQ loan and managed to obtain a 12 month repayment plan with them. I'm currently 7 months down the line...i pay via DD

You're a star.

Thanks, will do.

Is there a template letter that i can use to send regarding the debt is in dispute and they should not be chasing it?

Can i do this via email?

I am now being chased by a dca called Scotcall with a personal visit imminent.

Despite that i have still been paying WDA the oc £1 nominal fee each month via standing order.

Here is my story:

I took a loan out with QQ last year (August 2011) rolled it over twice and then it was due to be paid back in November.

I defaulted on that and got the usual 'Notice of payment 60 days overdue' email every other day.

Tried to come to a payment plan that i could afford but of course they wouldn't play ball they wanted over £125 per month on my £700 debt. I reluctantly agreed to the plan to get them off my back (phone calls) but had no intentions of ever making payment as realistically i knew i couldn't afford that.

So the first repayment of £125 was due, i obviously didn't pay it then received the standard automated email saying my account was due etc.

I just ignored all automated emails up until now, JULY. Where i received an email from QQ basically begging me to agree to a £60 monthly plan over 12 months

So it took QQ literally 9 months and THEY were the ones who came to me with a payment plan which i thought was rather funny haha

Btw, i agreed to that so i now on a plan for the next 12 months to clear that debt.

Just a quick update:

I emailed WDA last week and put it bluntly that i would not be making any form of payment to DRS who are acting on their behalf as they do not own the debt.

I have WDA's details and will make a token payment at the end of the month to show a willingness to pay my debt.

I've not heard anything from either WDA or DRS since last week.

TBH if that is their attitude then I wouldn't have anything to do with them.

 

Ignore their rather childish third party clown, and simply enter into their complaints procedure, once it has fallen outside of the 8 week time limit they have to rectify your complaint (which it will do reading that sorry email reply from them) then you can escalate it beyond their control.

 

Ignore DRS, they are a trivial fly in the ointment and only used to try and distract you.

I think i will be taking this step.

This may sound stupid, but along the lines what exactly do i say?

Thank you for your help.

lol!

So should i not even acknowledge the email that DR sent?

I do in time want to pay this off, of course only £388.50 what i should rightly be paying but at present i'm in no rush.

I have also received an email from DRS regarding the debt: Note that the figure has now risen again :s

Dear - Mr Harry

Our Client: Wage Day Advance Ltd

Our ref: 447~~~

Client Ref: ~~~~~~~

Balance Outstanding: £614.10

We have been instructed by the above named client to contact you with regards to your unpaid account.

As a matter of urgency, please call Mark Loughlin at DRS on 0151 545 3403 & quote your account number 44~~~

What I'm i best saying in a reply to DRS?

Thanks all!

Well i received a reply from WDA regarding DRS:

Dear Harry,

The Collection agency are acting on behalf of WDA, you can contact them to set an arrangement up to repay the balance on your account.

Regards

Ok. Appreciate all the advice.

Will do!

This is what i sent;

Dear Wagedayadvance

On receipt of the below email advising me that my account is now being handled Debt Revenue Services on your behalf.

So they actually have no legal rights to the debt whatsoever apart from asking me to pay.

I have emailed your company and tried to propose an amicable repayment agreement but my email has been

totally disregarded.

For the outstanding debt of £590.10 i would please like to request a full breakdown of the debt

including specific charges and detail of what each charge is for.

I look forward to a response.

Thank You

Received a reply from WDA:

Dear Harry,

Unfortunately we are no longer dealing with your account, it has been passed to a debt collection agency, please contact DRS on 0151 545 1500 to make arrangements for repayment.

Regards

-------

So WDA have totally dodged the question regarding asking them for a breakdown of the debt!

Hopefully some sort of acknowledgement, although i am not holding my breath.

Have emailed for now to see if i get a speedy response (hopefully)

Ok. Lets look at specifics here:

 

 

 

So this DCA is only acting on behalf of the creditor. This means they don't own the debt and as such have no legal rights whatsoever to the debt apart from asking you to pay. They are not solicitors so they cannot even advise the creditor on legalities, such as recommending court action.

 

What im finding strange is why the OC will not correspond about this debt with you and is forcing you to deal with a company that cant do anything about the debt. I'm going to do a bit of reading on OFT debt collection guidelines and a few other things and get back to you on this part.

 

 

 

As for your repayement amount, forget the DCA, and email/send record delivery letter to the OC and ask them for a full breakdown of the debt. You need to get them to include specific charges and detail what those charges were for.

 

You also state rollovers. In general terms, this means you effectively took out a new loan. You borrowed more, paid the old one back, and now owe the new one plus interest. It's not illegal but it is a very very shady practice and PDL's miss sell this under different guises.

 

Send the letter demanding a full and complete breakdown of the debt, and post it up here. Do NOT let them give you the run around with them trying to say it will cost you. It is NOT a SAR you are after, you just want the breakdown of the debt so you know what you are paying. I wouldnt be surprised at all, if theyve added unfair charges/fees to the debt, and when you finally get correspondence from them, they or their dumb DCA start to give you discounts.

Thank you renegadeimp.

Is there a template letter available for me to send?

OK, when did you take this out, and how much?

 

Did you extend this at all? How many times?

Took the loan out beginning of January:

£300 loan

£88.50 Interest

Rolled it over twice on 31st January & 29th February so paid £88.50 twice = £177.00 in charges.

Hi All,

Received an email today from WDA saying the following:

Dear Harry

Account Transferred to Debt Recovery Agency

Your account is now being handled by Debt Revenue Services who are acting on our behalf.

All future communication should be made with Debt Revenue Services and any queries

sent to Wage Day Advance will be passed onto them to deal with.

We recommend that you contact them without delay to prevent any further action to your

account.

---------

The amount that WDA have said i now owe is £590.10 although in reality it should be £408.50 (Included in that figure is original loan + 1 months interest)

What is my first port of call now?

Thanks for your help