The same as myself, you have no hope, they are a company so self centred they do not understand Customer Service, best of luck, maybe try a carrier pigeon.

I receive my latest phone bill, which one of the FOUR phones I have with Vodafone one is for my daughter, which has been very high for the last few months. Saturday evening I spent 72 minutes trying to speak with someone, twice being disconnected, the last call at 38 minutes waiting to get through to find out the offices are now shut. This morning I ring and spend 53 minutes on the phone talking (at least) to various people. What I was asking to happen is that my daughter's number is reverted back to Pay as You Go, immediately without paying the £39.26 termination charge, the contract terminates early August. I was promised a call back which has not happened, did I think I would get one actually yes, but now I don't think Vodafone give a hoot about me or my contracts, or as it may be any one else, providing they get their money and obviously don't pay their taxes correctly. After speaking with several people it is blatantly obvious that, whilst I understand that I would be in breach of contract by asking such to happen, Vodafone will not help me in this occasion. I have two other phones at end or near end of contract which I will now be moving to other providers, unfortunately I have a phone that is 18 months away from that delight of moving away from Vodafone. Since I have been back in the UK, 2006 I have had 4 pay as you go phones all now converted to contracts in 2007, 8 and 9, and having been a very loyal customer, which it seems does not stand any stead with Vodafone. I am now being told that I can't terminate until I am with the 30 day period, which then means I can't terminate correctly, as it will run through another 30 day period.