Most definitely. I'll be phoning Trading Standards first thing in the morning. It seems the only way to get a reaction from this company is to telephone them constantly all day so they get sick and tired of your calls, threaten to go to the store and demand a refund very loudly so other customers can hear, and finally tell them you'll call Trading Standards. I hope Trading Standards take note of all these complaints. The more complaints the better. I definitely won't be buying from The Sofa Specialists again.

I finally received my settee and footstool yesterday from Yes The Sofa Specialists (Droitwich branch) after waiting five months although we were first quoted 10 weeks. Once the ten weeks were up I constantly phoned the aftersales team based in Birmingham. Each time we were told someone would chase it up and call me back. I finally got an answer in April to say my goods were going to be in the country at the end of April. May came and still I hadn't heard anything. After dozens and dozens of wasted calls to the Bimingham branch I finally spoke to Droitwich who said my goods had arrived to them that weekend and I would be getting a phone call on the Monday. Still I heard nothing. Eventually this Monday (18th June) I had a phone call to say if I paid that day I would get a delivery the following day. I went to the store and paid the remaining balance of my £900 order. Tuesday came, no delivery. I phoned the Droitwich store at 7pm and they apologised but said it would arrive Thursday for definite. At 3.30pm on Thursday I phoned them to check it was on the van and they said it was... 6.50pm came and still no settee so I phoned them again. They phoned the driver and called me back to say I would get the delivery but they were going to be late but would arrive about 10pm. At midnight I went to bed. I called them the following day, told them I was coming in for a refund and threatened them with Trading Standards. My settee and footstool finally arrived yesterday after 5 months of waiting. I wish I'd read these reviews from this website before I'd brought the goods and wish there was a way of stopping this furniture company from trading.