it has been a few months and still fighting to get my money back from Rundles. i sent a letter to appeal against their charges and they sent a letter back saying the levy is under investigation with the DVLA. They sent a letter back saying that it was negative and the charges have been removed and it is now paid in full. I asked when they were going to pay back the levy charges we paid to them and additional charges. Their response on the phone was the account was paid in full and charges have been removed????? So they don't owe use anything.... What the hell does that mean. ... I already paid these charges and now i want my money back because I paid for them. They said we have to send a letter to tell them we aren't happy????? I have already sent a letter to appeal against the charges... . Their response was in my favour. it's like they found in our favour digitally and the case is closed. Can someone please give me advice. I have already contact the council they sent a letter finding in the bailiffs favour, this was before the dvla search came back negative.

Lookinforinfo, I will contact them using that as a reference, thanks.

Thanks for replies Ladies and Gents, greatly appreciated! Hmmm, so by the sounds of it the council will agree with the bailiffs and the only way for me to try and get the money back is by complaining to someone like a financial ombudsman e.t.c Yes, she is in credit with the council and as I said was cleared of most of the debt she was given the liability order by. I will check that other thread out. I am getting the feeling this is going to get complicated. But I will write to the council again and mention that they cleared me of the debt they are double charging me for?

The Bailiffs have replied and said they can charge me twice for two different liability order on the same day, they are saying that Lewisham council has said it's legal for them to do that? Is there any law to back this up????? Just as you said, that idiot bailiff picked a random car and put a levy on a random car, lucky enough in the appeal letter I explain my mother doesn't have a car, nor driving licence. They say they are doing a dvla search. It looks like they are doing everything thing in their power to pay as little back! The council sent a reductions letter giving my mother an exemption on council tax from Oct 2005 and onwards.... Does this mean the liability order taken out in 2006/2007 is now invalid and could use that to claim back any charges on the second liability dated 2006/2007 order, the bailiffs are are trying to put excessive charges on? I have put an attachment of first the Council tax appeal reduction letter and The Bailiff reply to my appeal letter. Totally clueless. Once again, thanks in advance!

Ok, latest news. Some good news, from the original bill after being threatened with the valuation tribunal, the council looked again at it. They reduced the bill because of evidence that my mother wasn't living there in 2006 and also applied the single persons discount. They refunded back £278. The bad news is, the bailiffs haven't responded back to the appeal for the excessive charges, which was sent on 28th December. The question is what do I do now that the bailiffs haven't replied back with a refund? One of the liability order which they originally said was for 2009, applies to 2006-2007, even though it was only for a £27.50, the bailiff charges were £ 177, according to the council she has been cleared for owing anything on this debt. Does the new information change anything with the bailiff? On the other liability order for £488, they did reduction, so I guess bailiff charges still stand but was still over charged grossly. If anyone has been following this thread, thank for for your help. I am going to keep fight for my mother, but I still need your help and I am whole heartedly grateful!

Edit

Thanks Brassnecked!

Hi, I am back so it has been like 8 days since I have sent a letter both to council and bailiffs asking for a refund.... But no response. I don't know what to do now. Do I wait a couple more days because it's still good as Christmas period?

I have asked the council in several emails and letters for the original bills and liability orders. I am quite at a loss as to what to do, as they keep ignoring all letters. I don't know if the new letter, which isn't an enquiry but appeal will make a difference. Any advice in to forcing them to handing over the information?

Hi guys, Me again. Okay, been copy and pasting!! Below is a letter, I want to send for refund charges. I would just like you to tell me if the information, I have put in the letter is correct to get a refund back. This letter deals with two liability orders, which you can see on the attachments. Once again, truly grateful for you help. At the time she just came back into London, was on Jsa and thought the council were paying the CT, After three months she moved out to another borough were she had got a Job. Even tho she informed the owner that she was moving out a month before (place was full of mice) I think the council held her liable for the other 3 months of the 6 month contract, even though she was paying council tax at new property. But still puzzled to why the is a liability order in 2009 for same property nearly 4 years after. And yes I agree, it is very odd after all these years they send her these bills. I tried to ask them about it,and they just referred me to a bailiff. The appeal just started, that's if they will even reply, cause none of my 5 emails + letter had a response.

Okay, thanks, so I should claim for that double charging.... About the levy is there any legislation I can use to back me up. I take it. I can claim a refund on a basis, they didn't enter the home / they didn't levy good outside ( car). And on the charges since they were both on the same date, shouldn't be charged twice. What if they say they have someone visit for the two different accounts, at different times on same day? Is there is any legislation I can quote or get a template letter, that would be great. Once I have emailed the bailiffs a letter for a refund. Who can I appeal too if they refuse? Can I report them to anyone for lying/ committing fraud?

First of all, thanks guys. My mother is in her early 60's but been sick for like 2 years but I don't think they would call her vulnerable. So i won't use that as defense. At the time she was living alone, and I don't know if it was appiled ( single person discount) but I don't think, I tried and tried for the council to answer a list of questions but the kept referring me to the Bailiffs. So I made an appeal last week if they don't replie I am going to report them to the valuations tribunal. And the bailiff never came inside the flat or moved any goods. It a building of flats then u need a fob to get in, so all he did was buzz. My mother doesn't drive

Thanks for advice x PDF of charges in attachment. (EDITED TO REMOVED REFERENCE NUMBER)

Sorry for going quiet, I could only make it to my mother places this weekend to scan the letter showing break down of charges ( got it today, quick ). If charges were a pound or two above was rounding them up. Funny on the £27.50 order, he visited 3 times but never with a van, my mother sits by her window during the day ( something old people do I guess, bless her) so she see's what's going on. Even tho, he came with a van apparently to empty the house, for £27.50? ok, it has blocked me from posting the pdf until i have 5 more posts!

Oh well my brother who made my mother pay the £208 that was increased from £27 just made her pay the other bill that was originally £488 and now is £575. I think it was done through the council phone line. So in total that is now £783. My brother has good as blocked me from trying to help her. I have sent the email to the council asking them for that information, on how much was owing e.t.c The break down of charges hasn't been done will be

I will get my mother to call up the council and see if they will take a payment direct... . Can anyone tell me how to pay the original £488 without them adding the excessive charges or is that legal it's all I want to know. I read some of that reg 47 and it seems everything they are doing is legal. Anyone advice on paying it back?

I am more worried about the other bill she hasn't paid for, the liability order for original £488 but now at is like around £570 and increasing. What do we do? Do we pay it? And appeal for refund for excessive charges? My mother rang them up last week to have them start an instalment (again) as she did twice like 3 months ago, but we never get anything in the post even tho they say they are going to send. It's like they want to delay it and keep the charges growing. I don't live with my mother so most of the time, it's talking over the phone. And by the sounds of it, I don't think it will be gold dust, after she read it too me. It was only over the phone he said she would be arrested and demanded a one off payment and told he it can't be paid instalments (bailiff, not the company who said it can be) but that can't be proved. I asked her to read it over the phone word for word. "Take formal notice Bankruptcy charging order or Committal to prison Council tax due to the London borough of ***** I am writing to inform you if I do not hear from you in 7 days. I will have to consider taking further instructions from our client with regards to one of possible actions: Apply to the court to have you committed to prison; If you are a home owner, apply to the court for a charging order to be registered against your property and ask the court to auction your home commerce court proceeding to have you declared bankrupt, and have your asserts, including your home handed to the official receiver. Any of the actions will add, substantial costs to your bill" Next letter reads, "Attendance notice the clearance of goods total amount due £208 ( hand written) I called today with transportation to remove your goods. I shall be back within the next 48 hours with the police in attendance if necessary, to complete my task. This action will be taken without further notice I may seize and remove sufficient goods and chattels as are necessary to clear the debt at public auction, this may include vehicles. The cost of the removal contractors and auctioneers will be deducted from the proceeds of the sales of your good"

Hi, I don't know if anyone can help me. My mother received two bailiff bills for two liability orders, one dated Jan 20 2006 ( £488) and Apr 7 2009 (£27.50) ( 2009 was like 4 years after she lived there). These were council tax bills, from a property my mother had lived in from June till the end of august. My mother informed she was moving out 3 months after moving in due to rats. Anyway 6 -7 passed. This July received these letters from the bailiff. It took them all this time to make her aware of these bills. One of the liability order was £488 and the other £27.50. My mother been trying to proved she was living there by providing council tax bills from the new property she was living in. I made a appeal for her and plan to take it to the Valuation Tribunal. this December after fighting to proved she was liable, the bailiff kept coming around even tho my mother sent the bills back saying she would pay instalments ( she is a pensioner widower) I have been the one doing the fighting on her behalf cause my mother isn't as young as she used to be and doesn't understand this stuff. Around 2 week ago letters came saying if she doesn't pay the bill in 7 days the police would be called and she would be arrested. A letter assigning a bailiff to her was sent too ( also telling her she would be arrested). My brother rang up the bailiff and the bailiff tells him the bill had been reduced ( both liability orders) from £515.50 down to £208, my brother asked if it could be paid in instalments but the bailiff refused and said it has to be paid immediately or my mother would be arrested and if she paid straight way it would be the end of this. So my mother paid through the bank the next day. Still haven't received a receipt! This week a letter arrived demanding that my mother pay the JAN 2006 liability order now increased to £570. It turns out the bailiff lied over the phone about the 2 liability order being reduce and really had increased the Apr 2009 liability order from £27.50 to £208!!! Tricking us into paying 1 of the orders with excessive charges. Is allowed? I tried reading some of the threads on here but it is confusing on what to do? One other website says that this is fraud and I should make appeal. My mother is old and can't afford these excessive charges. She has tried to have the original bill paid in instalments, but they just ignore her, sending larger and larger bills. Please can someone give me advice, seriously begging as I don't know what to do and she has another growing bill

Just got my credit report report and it shows none of my previous debt, one is from 2005 for a credit card, the other 2008 Barclays bank overdraft. I changed my name in 2008 but also changed my details with barclays, just didn't pay off this debt. They have never contacted me on this Why aren't these debts appearing on my credit report with expedia. It gave a fair credit rating... My only downfalls were I wasn't registered on the electoral and had no direct debits ( try to not have any direct debts due to past debts to prevent a repeat) I want to register on the electoral register (is my credit report wrong cause I never registered for it) and set up a direct debt, for a mobile phone to improve my credit rating. But I am worried once if I try do either, old debt will be found and debt reset the 6 year Statutory Limitation Period?