I was involved in accident in Dec 2011 and was contacted shortly after by Carpenters and so were the other people that were in the car. Many calls were made by them until they had the Claims Notification Form and then nothing. All contact has since been via the Physio and my treatment with them ended 7+ weeks ago but I was told I should make a full recovery within 2 months, pretty weird eh... I was also told that Carpenters should be in touch in approx 3 weeks, still waiting. No one ever answers the phone, always voicemail which can't be getting picked up as no one ever replies. I have tracked down their non rip off number of anyone's interested, it's 01516373400 You still get a voicemail but at least it won't cost you a fortune and may even be free if like me you get free 01 numbers. Another claimant was offered a sum but declined so was offered a lower sum and stupidly accepted it. Question: If the insurance company aren't acting in your best interest and returning your calls can change to one that will? For all I know they're not interested so how do I know they're actually acting on my behalf? Anyway, hopefully a few people will respond to this. ~Susie