Same thing happened to me.. I told them I want my £69.99 taken without my consent back into my account, even though my bank Natwest had given them an authorisation code that's why they can't help me get money back from Myloans - but how they got this money on the sly was from obtaining my data from a third party. I shall be using cheque books from now on told bank to freeze any sort of direct card payment methods. I phoned Myloans they stalled refunding my money back by asking me to fill in a cancellation form I told them to stick it and just do it over the phone, then I made them email a confirmation that they will refund this money back into my account within 30 days - OR ELSE I warned them that the POLICE will be at their door and MY LAWYERS will also be opening a case to sue them on my behalf- Lets see whether my money will be refunded cause I am eager to nail them down to take responsibility of their slyness and dodgy conning ways to access your card details in the first place! Speaking to their manager I asked to speak to the owner a Gregory Cox - oh wait he is in jail currently facing rape charges in Australia check out Daily Mail under name Gregory Cox Multimillionaire bondi beach charge in Australia but Manager only confirmed that yes the founder Gregory Cox is facing that problem but he isn't running the company, the one running the company is a Michael Christian Ransom and he isn't contactable, I was referred to write a letter to their general office! They also use the names: Quintessential Finance, A loan please, Magic Finance, Magic Loans, Enhance Financial Services, enhancefs.co.uk, cloud9. I spoke on their number 0845 491 8820 and I spoke for a good half hour after they hung up on the first 5 minutes of calling and I probably spent a phone bill of £30 so yeah thanks a lot but I am sure the majority of people you have upset over this we are fighting back and we will get you closed down!!