Hi, first of all apologies as I am new to all this forum stuff but after reading endless complaints about GE Money I just felt I had to register and add to it. Mine is a long story but the short version is that My ex husband and I took out a loan of 9k 10 yrs ago. We split 1 yr later and I have continued to pay this on my own. When we split I had 3 yr old twins and a 6 month old baby I also worked but now and again yes i did get behind but i always phoned them and explained the situation .I made a payment arrangement to make sure the arrears were paid off in the next consecutive months I have not been in arrears for ages and refused to pay or anything remotely like that. My loan expired last month and I have paid them nearly 23k. They wrote to me several times saying that I owe 12k in interest and charges!!! I am now going down the legal route as they have admitted to charging me 36 lots of £40 that they shouldnt and will refund it back and tried to pass it off as a good will gesture!! A stark warning to everyone please dont put yrself through this I am losing sleep and am paying a solicitor as the complaints procedure is internal and I wont get anywhere there. The financial ombudsman is now involved as well as a solicitor that I will have to pay for. Even the GEmoney emplyees that I speak to weekly to try and sort it out say that somethings not right and it seems excessivly high.They should not be adding interest when a payment arrangement has been put in place surely. I now owe them more than we borrowed in the first place. The left hand doesnt actually know what the right hand is doing as everytime contact is made I owe a totaly different amount. I have even had a phone call to say the loan has expired and then they charged me for an unpaid direct debit errr hello you called me to tell me the loan has ended! Now Ive let off steam thank you x