I first used MyHermes last year. I posted a bottle of malt whisky to someone and tracked it on a very rudimentary system on their web site. For a number of days it never left the hub. I enquired why it appeared to be stuck in the central hub and after some time and a number of contradictory messages I was told it had been broken and since it was glass it was excluded from compensation so (basically) 'tough'. I requested to see the package as I suspected that it was an item likely to have been pilfered (a round heavy tube obviously containing liquid!). After a couple of days pressure to see some evidence I was finally told that they could not produce any because due to health and safety reasons the glass had to be cleared away. As with everyone else I've read of who shipped 'excluded items', I naturally got nowhere with a compensation claim (though their cutomer service first thought it was liquids that were excluded, before becomming glass). So I informed the buyer and sent him a replacement at my own expense this time via the post office who quite happily accepted and insurred glass and liquids. This package arrived the very next day. Three weeks later the buyer sent me a message to say a totally smashed bottle of whisky in a sodden package had arrived at his house. Now you can make you own assessment as to what might have occurred but I was obviously fed a total load of rubbish from customer servive. It is possible that the package was stolen but because I was creating such a stink to see evidence someone decided it best to put it back in the system (broken) without knowing I had already been told it had been cleared away - all VERY fishy.A year on, the memory of this had faded and in an effort to reduce shipping cost on ebay I once again gave MyHermes my custom (more fool me). Ten parcels in and so far so good! THEN I post a video recorder. It's survived 15 years use and three house moves unscathed. As a totally anal Engineer I double boxed the item and packed the box solid with bubble wrap. In the box the video was a good three inches clear of any side but packed tight. Even so the video arrived with the case dented. The ONLY way that could have happened is if the box was dropped from a (great) height or thrown and dropped. I have just applied for a claim form. They were VERY interested to know exactly I had posted. Probably to see if they could claim an exclusion. I'll let you know how it progresses. MyHermes really need to be taken to task over their shoddy handling.