Hi Colperrin. To put your mind at rest, I did eventually get my phone back, but it took a full 3 weeks which is completely unacceptable. They have fixed it, although it doesn't seem to 'push' back together properly. There is no way I would risk returning it to them again though.

GUTTED! Its only as I have come to search for the MD of the company that I have come across this thread. Wish had seen it sooner so have just joined today so I can post this comment. They've had my phone for nearly 3 weeks now and was told they needed new parts. Have been promised a call back or email today, but doubt it will arrive so have emailed Nick Shaw. Will see what response I get, but am not holding my breath! GUESS WHAT, NO REPLY AND STILL NO PHONE!!!

GUTTED! Its only as I have come to search for the MD of the company that I have come across this thread. Wish had seen it sooner so have just joined today so I can post this comment. They've had my phone for nearly 3 weeks now and was told they needed new parts. Have been promised a call back or email today, but doubt it will arrive so have emailed Nick Shaw. Will see what response I get, but am not holding my breath!