That was what they blamed the delay on originally. The fact that the flue wasn't covered by the policiy. That was until I sat down and read their terms and conditions front to back and couldn't find any reference to the the fact that they DIDN'T cover it. The only mention in the contract was that they wouldn't cover a flue that WASN'T connected to the central heating system - which this one clearly is!! The Operator had to go away and check and when she came back informed me that I had taught her something new!! To say they didn't like it is probably an understatement which is no doubt why I'm having so many problems. I've also found out that all my radiators ARE covered for anything as well as all the thermostatic valves on them - I have one slightly leaky radiator and several broken valve - think I'll save that call out or another day though!! My advice to anyone, read terms and conditions, you be surprised what you learn.

Called Scottish Power Home Comfort on Friday 17th and engineer was booked and attended the same day - brilliant or so I thought........ Engineer found problem and ordered parts. He then asked to inspect the flue and then my problems began!!! He found a small hole in the flue and advised that he was duty bound to switch off the boiler and that we couldn't use it until flue had been repaired. To cut a very very very long story very short, we are now on day 10 and Scottish Power advise that contractors are still awaiitng the parts. These parts have been arriving every day since last Monday and I see from the forum that my case is far from out of the ordinary. I am now speaking to the complaints department an it woul appear that their take on Customer Care is to string along all day long telling you that someone will call you back - they don't you have to keep calling them and then when it gets to a point in the day where nothing more can be done they tell you they have been unsuccessful in acheiving anything. I have 2 young children and am using gas and electirc heaters all of which are making us all ill. I have been told that I shall be reimbursed for the electric and calor gas currently being used to heat the property and that other compensation will be discussed and agreed once my boiler is up and working - not sure what to expect here, although I won't get that excited!! I see my case is not isolated any help anybody is able to offer in order to conclude this a.s.a.p. would be really appreciated.