To any interested parties, First of all we sympathise with you all. No hot water and heating is a nightmare when it's this cold! We have joined the long list of customers who have now been without hot water and heating for weeks thanks to Scottish Power. Our breakdown was first reported on 14th Feb. I am told that the Engineer will be here today to fix it but I won't hold my breath as 3 previous 'confirmed' appointments have been missed or cancelled. We have two children 2 and 5 years old which has made the whole thing a nightmare, having to travel to friends and family for help! The most ridiculous part (you're going to like this one) is that only our hot water was cutting out intermittently when we reported the fault. But when the Engineer first visited (within 24hrs of course to meet their promise) to inspect the boiler he left shortly after informing my wife that the main heat exchanger had gone and he would order the part today and return to fit it as soon as it arrived. What he failed to mention when he left was that he had now managed to completely knacker the whole system and we now had no hot water at all or any heating. After this we have had pretty much all of the same issues that others have raised plus a few more. 30 mins to get through to advisors, lies about waiting for parts, being put on hold and then hanging up on us, promised call backs that never came taking days off work for arranged appointments only for Engineers not to turn up, excuses about the wrong part being sent. I work in the construction industry and maybe am naturally sceptical about tradesmens stories so after being told the part (main heat exchanger) could take up to 5 days to come I checked myself. There msut be around 10 suppliers online that had it in stock which if ordered by 2pm could be delivered the next working day. I also rang a local Plumb Centre who also had one in stock for collection. ANYONE ELSE THE WAITING FOR PARTS STORY IS A LOAD OF BULL SO DON'T ACCEPT IT. The truth is if you have a main stream boiler less than 10 years old then pretty much any part can be sourced for delivery next day. My guess would be that Scottish Power have driven their sub-contractors costs (Carillion Energy Service in our case) down so much that the only way they can manage to meet their obligations for the prices they tendered is to have low quality Engineers with huge workloads working only normal working hours. The emergency cases (initial report of fault) always take precedence so that they turn up within their promised 24 hours and once they have made the initial visit you join the back of a huge que to get the repair works done. We are going to make a claim against Scottish Power for the inconvenience we have been caused over and above a reasonable 3 days for the repairs plus the wages I have lost in work. We have also registered a complaint with X-Ray (only in Wales) and Watchdog. We urge you all to do the same and claim and complain to these people. If enough people do this, then they will be forced to face up to their failings and we may all get some compensation. Thanks Lee & Sarah