Val, change from them as soon as possible. They are total con artist! I am surprised they are still trading! They use local trades man to service your boiler. These 'engineers' are not their own. I cancelled and signed up to British Gas. I have been also tole that the Heateam provide a good cover policy

I received an email from them saying that they will refund the monthly fees for me since October 2011, total of 5 months. I signed up with Brit Gas at £15 per month. I called them out as I was not getting any hot water! Brit Gas informed me that my Diverter Valve on the Vaillant Combi needed replacing. £270 including labour for 1.5hrs!! Obviously I googled local central heating parts supplier and obtained one for £107 inc vat and paid £50 labour to a gas safe registered engineer to install it for me! I will be now requesting that Corgi Homeplan reimburse me this cost of £157! Wish me luck!

Hi, I called them on Sunday 19th Feb @ around 4pm to report a fault on my boiler. Heating working but the hot water was luke warm! Was told that i would get a phone call on Monday morning from the engineer. No call received! Will wait to see how long before I get a call! I am looking to cancel and I think will proceed and if they make a fuss will take them to the small claims court as i have no intention of paying the admin fee.