first time post never mind ill delete my account im no little kid beleive me i just thought it could be read be able to read it forget your help ill delete my account they comin for settee tday any way had enough just gonna have to lose out on over £1000 paid hope u could undestand

is it right that we will lose money we payed for it so far as its not our fault the settee is no good sorry about the poor spelling before ive just email head office again and waiting for them to try resolve it for us can they take the settee back for missing one week payment not saying we wont pay but were not paying till we get replacment settee

:evil:hi im new to this but realy need advise we have had a settee off not so perfect homes and a tv we have been with them for about 14 months now since the start we have had trouble with the settee from day one when we got it it was supposed to be new and all the back cusions was all flat we contacted store and they sorted it sent some one out with the right cusions within the next 2 months we had to have them out again all the cusions wat u sit on was all baggy they sent some one out again (a independent upolster) he thinks there the wrong cusions inside the cusions wat u sit on and ordered the right ones a week later he returned with the right cusions and said that there was about a 1" diffrence as we could see that as he was swapping them and instantly it looked like the one in the shop all was fine for months then nov the zip underneath the big cusion wat u sit had bust (not of us are overwieght) we looked under all the cusions all the membrains had all come loose and splitting and the side was all taring (the membrain is like that fake spiderweb u get at halloween) we pay instore every week (sheffield store) and since nov we was saying we need some one too look at it as we not happy this was goin on for weeks (still paying for it every week) after a few weeks we when it and they was like y wats wrong with it we been though all this so she loged a inspection off goods so we thought great then.... ....................nothing. we when in again asking how come no one has been out they looked on computer and said u only told u about it on 4th dec we said we didnt they said we did we said just get some one out then nothing....... ...o sorry there was payment please still paying we was getting very angry that we pay cover - for this sevice we finaly got someone out around the 5th jan 2012 we finaly got some one out to see the settee he said it was no good and would not be worth it to fix and he emailed al the photos to store we went in to pay the following day and they explained that they need to swap it but it would have to be for a like for like but the softa we had they wasnt doin any more as they had a lot off problems with them and they was dicontinued and we was waiting on a disision wat(they) wanted to do next then we was in feb now and still nothing phoning store they would say a manager will ring u back ....... ..........................long wait ........no one ring us so we when in store again just to get told ye were trying to get u a refebished one that is like for like we said we dont realy want to do that and we was actualy talking to the store manager she looked at our account and said well u have only reported it 4th dec i explained that we reported it weeks b4 that she said well i can see ur account was in arears oct so u wont have had cover - i explained that we was in arears becouse they was paying our payment on a diff acount with simuler name and that it usualy takes this long then a male member off staff piped up and stated it to me it took him 12 weeks to get his sofa sorted at dfs i said this is not dfs and we are paying double the price off settee just for the cover we have payed about £1200 on it we left the store that day went home feeling like nothing is getting done and very unhappy with the snottyness off the female manage i contacted customer sevices ans got a call back a couple days later and they said we will work with us to get this sorted they said we will work out how mutch u will loose out on if we give u a new settee or it would have to be a refurb if we wanted all money of we said fine but were not happy he would ring me a day or two after and as a good will getsture not to pay the settee just the tv this was two weds ago and we pay on fridays we was expecting a price and thought we would be getting new settee soon didnt get a call back with how mutch they would rip us off with and phoned the store they said becouse i had contacted head office that it was nothing to do with us so i asked was our option was i mentioned solicitors they said no that will make it take longer as they we would only talk to the solicitors then about it so we waited till this week (fri just gone)went in and the manager (a new one ) came out saying they wasnt doin a price for a new one as they have found the same settee for us we explained we dont want the same one as we was told they had probloms and we have had nothing but trouble with it and we didnt want to be in same position in a years time he said we can have it u for next week we said no thanks that we would seek help can some one help with a bit of advice as we didnt pay sette last week just our tv the sette is beyond repair through no falt of ours and now were worried about them coming to take the items back we havnt had a call off them at all we had to go in store to find this out when head office supposed to be sorting (helping us) wat can we do do we still pay cover - cos we dont want to loose out on the money we payed they goin off like it pretend money just cos we only pay little every week £22 they think that they can just fob us off i dont see how we sould have all this trouble when they could have sorted it ages ago please help