Hi Sorry I didn't get back before now but I'm still waiting on the phonecall I was meant to get from Corgi two weeks ago come Monday! I don't know what this means! Kelly

Thank you very much for the advice, I will use it when the manager phones tomorrow and will also let you know how I get on. Kelly

Hi I just stumbled across this thread whilst researching Corgi Homeplan on Google following a phone call from them this morning demanding money I don't feel I should have to pay them! Anyway, I just wanted to let you know about my bad experience with them and also to ask if anyone knows how I stand here - am I going to have to pay them the £95.56? Thank you in advance and here is my story - I recently cancelled my direct debit with Corgi (I have been paying it since November last year) due to the terrible service which I received from them. I have now been informed that (as I had a callout in the first 12 months) they want me to pay an extra £95.56. I am not happy at all about this due to the fact that nothing that they did for me was acceptable. Firstly, I phoned up regarding my faulty boiler on Friday 20th January and was told that someone would call me back and my boiler would be looked at within 24 hours. I did not receive so much as a call back within this time (despite calling the helpline again the next afternoon). When I then phoned back after 24 hours to the helpline I was told that someone would call the next day between 7 and 10 am. I was not surprised to find that this did not happen and was then told that someone would call the next day (Monday) first thing. Finally the plumber called me at around 10am (not a time I would describe as "first thing") and then came round. He said that he could fix whatever was wrong and, to be fair to him, came back the next day with the parts he required. However, following this repair, the boiler was still not working and when I called back someone from a different company came out. He did not even look at the boiler but instead told me that the problems were all down to the way that the condensate pipe was fitted and that my heating would probably start working again (but that eventually the pipe would need fixed). The next day my boiler stopped working completely so I had to get British Gas out to fix it as I really cannot be without heat due to the fact that I have a baby son to think about! British Gas found the fault that the Corgi engineers had not and fixed it the next day. I now have heating again and have taken out a new contract with British Gas as I feel I can trust them. Following the expense of them having to fix what should have been fixed during the Corgi engineers visits I am not impressed at all that they now expect me to pay an additional £95.56 when they were not actually any help to me at all! Anyway, I explained all this to the lady chasing up the money on the phone this morning and a manager is phoning me on Monday but thought I would post my story here in the meantime! Kelly