Well, the latest is, the backbilling doc does not apply and thats that! It doesnt apply because I didn't inform them that I lived at the address and required an account. Even though on several occasions I have explained I couldn't find that information out, no matter how hard I tried. According to them, it is my responsibility and is not the responsibility of the energy to supplier to contact me or to inform me that they are the supplier. Even the fact that it took years for them to sort it out, it is still all my fault, and due to my failiings that it got to this stage, according to them. They have also said that they are unable to extend the period (12 months) that I am allowed to pay them back, even though I cant afford those payments. So they are denying any responsibility, and are unwilling to let me pay back in such a way that I can afford. No apologies for getting the debt agency involved, or for any stress caused. Just bully tactics. Fed up, p'd off and angry to say the least. Got nowhere to turn and no solution. Guess its either take them on with legal representation, or contact the ombudsman

Well its been a while but Ive made a little progress. Going to the Director's Office certainly moved things along, as I started to get some correspondence with people that seem a little more equipped to deal with such situations. Now as I see it, the Backbilling document, points 7, 8 & 9 apply as at no point during the 4 years I lived at the property in question, was I ever aware Eon were the energy supplier. The property developer couldn't (or wouldn't as the relationship between us was a little sour) tell me who the energy supplier was. When I called British Gas to ask them to become my supplier and deal with the situation for me, they couldn't even find my property on the system let alone tell me who the energy supplier was. Eon must have known they were supplying the property, and could have at any point, written to the property, visited the property etc. They never did ! Yet Eon remain adamant that the backbilling document does not apply in this case as I never informed them in the first place that I resided at the property, and that I wished to open an account in my name for that address. This they have repeated this to me twice now. And I have repeated back to them twice now that I never knew the were the supplier, therefore I couldn;t have ever contacted them. This they seem to be conveniently gliding over in the respones I have recieved from them upto now. It just seemed impossible to find out who the energy supplier was and was quite a frustrating time. Which is why I reached the point of just asking British Gas to sort it for me. Even when British Gas eventually sorted whatever the issues were out and took over the account, Eon still did not write or visit the property or inform me that I owed money to them for energy used. The fact that it took so long for them to resolve is their fault. Im not sure what else I could have done ! The elec bill was for date: 11/2007 and the gas bill was for date: 06/2009 Taking all this into account, I think the backbilling doc, points 7, 8 & 9 do apply. Am I correct ?? They also stated that they would let me pay so much over a 12 month period. If in fact the backbilling doc does not apply, then the amount and the period does not suit me. Too much over too short a period. I have requested that if I do in fact have to pay, that I should have some say over the terms. I have the right to do this dont I ?? Thanks all

Fantastic advise guys, thanks very much for taking the time to help out. I have actually emailed their complaints dept twice, no reply as yet! Called Eon again since starting this thread, got nowhere, the supervisor I spoke to could not help as he said it had gone too far down the line for his dept to help. Said it was the debt liason dept that was dealing with it, and I would have to call back when they are open. Of course I cant call during the day due to work, so asked how am I supposed to deal with it. The guy said he would get that dept to call me today. No call so far, dont expect they will do either, as been told last three times I called that soimeone would call me, only for them to not call me ! Think I will write to the Customer Service Director. Only problem is that the debt recovery agency deadline date which is fast approaching, say if the date actually passes, will start court proceedingsagainst me.I wont get a response from the complaints director before this deadline. Guess i'll end up in court. Eon dont seem to be able to help me or call off the debt agency. So do I ignore them and await a response from the Customer Service Director, or keep calling Eon on a daily basis hoping that I get lucky and get someone who is willing to think outside the box and help me

I moved into a newly built property in 2007. There was no welcome pack from any energy company with the usual 'welcome to your new property' bumf, asking me to start a new account. I asked the property developer who the energy supplier was, and on numerous occasions was told that they didn't know, or a transporter company connected you up, dont worry they will contact you, which of course no-one ever did. So I got worried, called British Gas, and just asked them to become my energy supplier. They seemed to have great difficulty become my energy supplier as they couldn't find my property on any system, and various other problems which I didn't understand. Eventually they did become my energy supplier and I started to pay my bills to them. I moved out of that property 18 months ago. I still own it, but I rent it out to someone else. At no point when I lived there, did I ever find out who the original energy supplier was whilst I lived there. The original energy supplier never wrote or contacted me to inform me they were the original energy supplier and ask for payment of energy used. Just a few weeks ago, a letter out of the blue arrived at that address, from a debt recovery agency arrived at that property demanding payment of over £1000, 15% of which was the debt recovery agency fee. It stated this was being chased on behalf of Eon (the first time I have ever found out who the original suppler was btw) This fact that this debt has accumulated was beyond my control, not my fault at all!! I have attempted to call Eon, to ask if: 1) The debt agency additional fee be wavered as the issue was not caused by me 2) Asked for confirmation of this before I settle any money owed to Eon 3) I be allowed to pay in installments Every time I have called, they say that the debt liason dept is dealing with it, its gone too far and we cant contact them, and they cant contact you. Ive basically been told I have to just pay it all off to Eon in a lump sum, and call the debt recovery agency and just pay them. Ive asked people in the call centre to get the debt liason team to contact me to try and resolve, only to be told that they cant send messages to that department. That dept shut at 5, im working so I cant call them and they wont call me. So it seems I will just be taken to court. Is what I ask for, which is just to be treated fairly for an issue not caused by me so unreasonable? Will this end up in court. Do Eon and the debt agency have the right to do this and treat me like this. Am I powerless to do anything because it seems so. I really dont know what to do and am at my witts end