Hi, this is my first post (and also new to forums), so please be kind. I've been a landlord for almost two years and my third set of tenants checked out last Friday. Naively, I've never actually check my property in between the other tenants, but did this time. I am so glad that I did. The other times I have, again naively, relied purely on the inventory company's clerk for the inventory and check out, accepting any cleaning, missing stuff, etc that they state. Due to problems, I decided to be far more hands on and so visited the property on Saturday.There are some "simple" problems - stains on a carpet floor and dirty oven that I will raise as an issue, but there are a few problem areas.Upon checking the kitchen, I noticed a huge pile of "rubbish" on a kitchen cupboard. This rubbish turned out to be mail for me, my husband and previous tenants. It states in the contract that all mail for the landlords must be passed on to the rental agent's address. It was not. Is there anything I can do about it? The mail included cheques from the tax office (lucky old me!) ammounting to over £700 for previous tax years. I changed my address on all my banks, etc, but never thought about the tax office! Can I claim any costs in the check out for withholding my mail? The tenants left a lot of stuff behind (plates, glasses, bin, exercise equipment and clothes) and I'm not sure where I stand on some things regarding their property. I fully intend to store their things for the time frame laid out in the contract, however, we put a new toilet seat in the property (on the loo) two weeks into their tenancy in August because the tenants complained it was broken. On check out, my husband has informed me that it is not the seat he put on. As they have left a vast amount of belongings, can I include the toilet seat and charge them for my original? I never gave permission to replace it - probably wouldn't have because how does a seat break within 6 months? I don't want to accept a new seat only to have the tenant claim it as their property after the deposit has been handed back. They have also put up a chin up bar in the hallway which has now marked two walls where the black rubber has moved. Again, I never gave permission for this. The room now needs decorating. It's a cream wallpaper with a border. Are the tenants responsible for the entire room to be painted (not actually that big) because I cannot simply paint two walls? Or just a portion of it? As the kitchen cupboards are still filled with their belongings, can I assume that they can't have cleaned them? There is also food left in the oven which questions the cleanliness. The front door also has two locks; one was jammed and unlockable. My husband fixed it, but for the two days after the tenants left the door was unsecured. Presumably it did not spontaneously happen on check out. Is there any recourse for that? Apologies for the length of the message, but I'm really concerned with the door lock and my mail. Persephone