I've only just seen this thread but wish I'd seen it sooner like many others.I've been waiting 4 months for a refund on my order which they were unable to repair. I've had the usual false promises of callbacks etc. I've lost count of how many phone calls I've made - the same result every time, "we'll speak to our payments team to find out what the problem is (we thought the refund had already been processed),,, and call you back". I'm getting sick and tired of calling them, anyone had a similar experience with a refund being received in the end?