Well, reading what you have said about this company it's almost like I wrote this myself. I have been batteling with them since December and don't seem to be getting very far. Like you my bank have flat out refused to help with this situation which I find absolutely unbelievable. I was shopping round the internet looking for a short term loan just before christmas and went on to quite a few sites but couldn't find anything that suited my needs. On 22nd December I was off out to go christmas shopping and discovered when I went to the cash machine that money was missing from account. there was no record on my statement as to where this money had gone and so I contact my bank to find out what had happened. I was informed by them that a compay called Enhance Finance had taken the sum of £69.99 from my account. Like you I had never heard of them and challenged this with the bank and asked them to recall the payment. I was told that 1. The payment could not be recalled because it was a card transfer and 2. they don't get involved with loan companies. I was gob smacked to say the least, I have never taken out any payday loans of any sort and certainly would not agree to pay someone seventy pounds to find me a loan, mainly because of the financial situation I am in. The bank gave me their number and told me to phone them along with the transaction number which they gave me. When I finally got through to the comapny they told me it had nothing to do with them because they don't take the payments and to phone a different number which they so very kindly supplied me with before slamming the phone down. I rang this number and got through to a company that wouldn't even give me their name. I spoke to someone called Emily Worthington who told me she'd send out some cancellation forms and to return them for a refund but that it would take 30 days for me to receive it. I received the forms that day which I filled out and returned to her straight away. I also cancelled my visa card as I was worried that they would try and take more payments. I heard nothing and have not received any refund, but it doesn't end there. I got up yesterday and checked my bank as I had just been paid, only to find that Myloan had taken £69.99 from account. Again I had no idea who this company was or that they are associated with Enhance finance. Once again I phoned my bank and asked them how this company was able to take money from account when I had no idea who they are AND that I had a new visa card. Like you I was told that I MUST have made an agreement with them. Once again I explained the situation and once again was fobbed off. I got in touch with Myloan using the same number I had used back in December (all these companies are under the same address and number) and asked why more money had been taken from my account when I hadn't even received the first refund. I was told to resend the cancellation forms and send them a copy of my bank statement to prove that money was taken yesterday as they had no record of it. I resent the forms while the girl was still on the phone and asked for an email to acknowledge that she had received the forms. i then sent a censored copy of my bank statement showing the charge from yesterday. I was astonished at the reply I received from the same girl ... "That's not us, there's another company with a similar name and we didn't take that payment". I beg to differ because the bank traced it back to them. I don't know what to do about this second transaction as the bank are refusing to do anything and the comany are denying that they took the money. I went online yesterday and found a site called canyoutrustthem.com and there are hundreds of people who have had exactly the same experience with this comany and it's sister companies. Unfortunately I don't hold out much hope of getting my money back after reading some of the posts. There isn't one example of anyone receiving a refund. there must be something that can be done to secure the return of our money from these people.