I've used this company and they are a bunch of utter [EDIT], sent them a water damaged iphone 4s, they kept it two weeks then after hassling them they said it was unservicable and would i like them to dispose of it, suspicious, I said no and asked for the phone to be returned. On the phones return I charged it up and connected it to i tunes, within a hour the phone was back to life and working correctly. It doesn't really matter what the MD says about improving customer service etc etc just read all the negative reviews on the net!