Hi, You are not alone - my boiler stopped working 15/01/12 - an engineer came out and diagnosed a failed PCB. A second engineer came out a couple of days later and diagnosed the same problem. One week after the breakdown they turned up with a new PCB which did not fix the boiler - obviously mis-diagnosed. This engineer found some internal corrosion in the heat exchanger which had then caused an exit pipe to be blocked. He then went on to say that it was beyond repair - this I find hard to believe as the boiler is only just 6 years old. I then looked at the small print of the Scottish Power Terms & Conditions - it states that if a boiler is 'in their opinion' beyond repair then it is not covered and a replacement is down to me. What a brilliant let out clause - in short all they have to do is declare a boiler as being beyond economic repair and therefore they are not liable! I have called Scottish Power on Mon 23rd, Tues 24th & today Wed 25th - each time I call I am told they have not had the report back from the maintenance company. They then promise to make it high priority and escalate it internally - lip service - nothing happens. I asked for the contact number of the maintenance company, so I could chase it - they would not give it to me! Can someone suggest how I can actually get Scottish Power to take ownership and act in an ethical , reasonable & responsible manner?