Ha ha, I missed DebbieCallaghans comment about sticking to cracked glass - it's apparent that they can't even get that right!

I only wish I had seen this thread before I sent my iPad off to I-phone-repairs. They have had my iPad since 6 Jan to replace the external glass, no other issues at all so a relatively quick fix I would have thought. Since on their website they describe the external glass replacement a their most popular repair and with Nick Shaw detailing his companies huge expansions over the last few years, I would have thought that this would be a part for which they would hold plenty of stock, or at least be able to get hold of quickly. After a week of the status of my device being 'awaiting parts for repair' I contacted their customer services to get an update and received a speedy response informing me that the part would be in the following week. At the end of the following week noting had changed so I emailed again asking the status of my repair and again received a reply within a couple of hours telling me that a supplier had let them down with a delivery of parts but that my repair was a priority. Fast forward another week and I have again emailed customer support and informed them that after three weeks I have run out of patience with their '24 hour repair service' and instructed them to return my iPad in it's present state and refund my payment in full. Surprise, surprise - no quick reply to that one, I am still awaiting a response two days on. I urge anybody who considers using this company to think again, no matter how much Nick Shaw protests that his company is improving and has learnt lessons. Mine and numerous others experiences with this company over the past months and years say otherwise