It doesn't matter who you deal with - they are all the same nightmare! Their job is to reduce the loss to a minimum and then put a shoddy builder in who quotes the cheapest for the work. I casn categorically tell you that is what happens. I lived through an underpinning nightmare and ended up having to instruct my own engineer (and risk having to pay him myself) because the work being done on my house was so shoddy. I forced the issue to get a whole new piled foundation rather than just one wall underpinned. Everyone kept telling me how wonderful the underpinning company was as they had just moved a bit lighthouse intact. If you remember someone got killed in that slow moving process! I am just about to deal with Asprea. Water leaking from under the bathroom has seeped into laminate flooring soaking the underlay. I was told to get my own estimates - how you can get estimates when you don't have authority to break up a floor to see how far water has penetrated I really dont know - looks like another fight on the horizon!!!!! Wish me luck !!!!!