I have tried to use my hermes to make a delivery. Collection was arranged and no one turned up, a new date was given and again no one turned up, so cancelled order with them and went back to DHL, a lot dearer with insurance but they seem reliable from past experience..I had a return to send back to Jacamo and they arranged collection by my hermes . That time they collected parcel and took 3 weeks to deliver it, had to make a claim to sort it out.the point of this is just to let anyone be aware of the poor service from my hermes so that they can avoid them.