Bizarre!!! It will show FOS how incapable they are at treating their customers as individuals!!! I find the FOS email system very helpful - it will be on your letter from them (I can't quote it on here as my post count is less than 10) Quote your reference number from your ombudsman letters and just send copies of your correspondence scanned in as attachements and they add to your file and you get an acknowledgement for your paper trail!!! Fingers crossed we'll all be hitting BC in the same place!!!

Hi Madmick To be honest - Barclaycard have not written to me since I received their letter at the end of October and that was after I'd referred it to the FOS as I should have heard something by 12 September 2011, I'd rang them out of the blue and asked why they had not sent a response to which the adviser replied 'you should have had a letter on 13 September' when I replied I hadn't received anything he asked if I wanted him to read the letter out over the phone to which he state they were not upholding my complaint! The letter arrived a couple of days letter as a final decision with the date of 27 October! As I had already referred it to the FOS I rang the FOS and then sent them a copy of the letter received. So whether they have re-opened the case BC have not contacted me directly and have ignored the two letters I've sent asking them to remove the PPI. Looking at other people's threads Barclaycard seem to use lots of tactics to stall people and if people keep referring them to the FOS they hopefully will side with the customers that they are being treated unfairly! Hopefully. Good luck anyway I really hope that we consumers win our fight with them as it's scary the things that they say - I bet they haven't even got copies of sales tactics from 20 years ago!

I know - you don't think of it at the time! I have been also sending the updated letters to the email address on my FOS letters and in fairness to the FOS they acknowledge within a couple of days but nothing more really than they are adding the notes to the file. When I did speak to them last week and just held on until they answered and I advised them that Barclaycard had ignored my request to cancel the PPI and I wanted to know whether I should wait til the outcome but for obvious reasons I wanted to cancel as its money for nothing, The adviser told me it was still waiting to be allocated but since I had referred it to the FOS in September 2011 they had been gathering information from BC and although he couldn't discuss anything it looked like their was an offer being made as there was a spreadsheet uploaded to my case - he said this usually indicated they were making an offer!! Again said they couldn't discuss as it was waiting to be looked at by an adjudicator and they were still within the 3-4month time limit set from writing to me in October - suggesting end of jan early feb before it was passed over. Have you any knowledge of this response referring to a spreadsheet??

Hi Thanks for your reply - I referred it to the FOS in September but they officially wrote at end of sept advising they were allocating to a caseworker and the whole process could take a year from that time! I rang the FOS last week and just held on until they answered and I advised them that Barclaycard had ignored my request to cancel the PPI and I wanted to know whether I should wait til the outcome but for obvious reasons I wanted to cancel as its money for nothing, The adviser told me it was still waiting to be allocated but since I had referred it to the FOS in September 2011 they had been gathering information from BC and although he couldn't discuss anything it looked like their was an offer being made as there was a spreadsheet uploaded to my case - he said this usually indicated they were making an offer!! Again said they couldn't discuss as it was waiting to be looked at by an adjudicator and they were still within the 3-4month time limit set from writing to me in October - suggesting end of jan early feb before it was passed over. Has anyone else had information like this referring to a spreadsheet???????

Hi The letters you have had back and the timescales seem to mirror mine!! Sounds like they are automated!! I rang the FOS last week and just held on until they answered and I advised them that Barclaycard had ignored my request to cancel the PPI and I wanted to know whether I should wait til the outcome but for obvious reasons I wanted to cancel as its money for nothing, The adviser told me it was still waiting to be allocated but since I had referred it to the FOS in September 2011 they had been gathering information from BC and although he couldn't discuss anything it looked like their was an offer being made as there was a spreadsheet uploaded to my case - he said this usually indicated they were making an offer!! Again said they couldn't discuss as it was waiting to be looked at by an adjudicator and they were still within the 3-4month time limit set from writing to me in October - suggesting end of jan early feb before it was passed over. Has anyone else had information like this referring to a spreadsheet???????

Hi Thanks for your prompt reply with advice, yes I replied to their letter advising that they weren't upholding the complaint - which is where they stated they had noted that my ppi policy was still running and if I wished to cancel it I was to write to the address stated. Which is what I did, and posted with a first class stamp to their customer relations dept at an address in Northampton. I have (last week ) sent a copy of that letter with the letter dated last week to the same address. Hopefully it shows the FOS how shoddy they have been with the customers and failing to deal with a request, maybe because they don't respond after their final decision is issued they have tossed the letter aside. Don't know but I hope I'm sucessful as it would be lovely to get a sum back for some policy that I should never have had and the proof is in the pudding - running for 20 years with no claim!

Hi I put in a claim last May for mis sold ppi on my barclaycard which I applied for in March 1992 at the time being 19 and living at home with parents no debt to speak of. My recollection of applying for a barclaycard was that I applied by post and there was a tick box to opt out of PPI (I don't have a copy of any forms as circumstances very much changed and a few house moves) - does anyone have a copy of the application form dating that far back??????? I always been covered by employers sickness benefit etc, and hence never claimed on policy - it was only on recent hype over ppi and higher balance on barclaycard that I noticed the amount of ppi. I decided to make a claim, long story short barclaycard never came back within their stated time frame which was initially 8 weeks, then 12 then 16 weeks, each time I had to write to them for their update. Finally when they didnt meet the 16 week deadline - I sent it to the ombudsman! When barclaycard finallly sent their letter (end of october) they gave their reasons of that they had reviewed their sales tactics at the time and they were satisfied that it would have been explained that it was optional. weeks The ombudsman are yet to comment as it hasn't been assigned to an adjudicator but is due to be by end of Jan early Feb (hopefully). I was advised by the FOS that I didn't have to keep the policy running and I could cancel the policy if I wanted to which I wrote to Barclaycard in November to ask them to cancel it. As of last week Barclaycard still had not cancelled the policy so I wrote a stinking letter advising them to cancel immediately and I wasn't surprised how their treatment of their customers meant a couple of extra months policy premium!!! I also advised that I was sending copies of this letter to the FOS showing that they hadn't cancelled the policy even though I'd requested them to!! Has anyone had any sucesses with Barclaycard and can anyone confirm the type of application used 20 years ago??