Just called SP and spoke to Alex who told me the that the engineer had marked the job as complete! Alex said he would be raising a complaint about the engineer and that the job would be recalled and a new appointment will be booked. He also advised he would call me back... let's see if I do get a call back.

Hi I too am having similar problems with Scottish Power's boiler cover. I am currently unable to get hot water out of my system. I have to turn the hot water off for 15seconds, turn it on again and maybe hot water will come out. An engineer was originally meant to come on the 28th December but got a phone call saying that the engineer was stuck on another job. I had to take a day off unpaid due to the engineer visit. I thought, fair enough this happens, and was then rebooked for the 3rd January. I had to take another day off from work unpaid. I called in the morning at approx 09:20 to make sure an engineer was visiting and was told that the engineer had some jobs in the Epsom area and would be getting the parts. I requested that I get a phone call advising me of an estimated time of arrival. I received none. At 15:20, I called and was told that the engineer’s phone had gone to voicemail and that a message was left to call the office and me with an update. At 16:50 I called and spoke to Carlos who said that he would be calling the planning dept and fine out where the engineer was. He said he would call back in 10minutes. by 17:15 I had no call back, so again I called and spoke to Julie who call the engineer only to be told that the engineer has not received the parts. Why was this not told to me at 3pm!!!! I was told that this would be raised to the parts dept and would get a phone call advising of a rebooked appointment. On the 4th I had no call. I gave Scottish Power a couple of days in case the parts had to be re-ordered in. I called yesterday (11th January) to be told that the parts were in (Again why couldn't anyone call to tell me!?!?!) and that an engineer could be booked to visit today. I accepted and asked the representative to tell the engineer to call me an hour before he was scheduled to come round as I was not going to take any more time off work. Guess what... today came... today past... I got no phone call. I've been on the phone for 1/2hr trying to get through to someone to find out what happened. No one is answering. How can a company operate like this? I was told the parts were ordered and with the engineer, a week later the engineer hasn't got the parts, why wasn't I told of this on the 3rd! And again today, a third appointment where an engineer has failed to turn up! Utterly disgraceful!