I am also having many problems with Hoover Candy. I bought a new washer dryer in February and three weeks ago it stopped working completely as the concrete stabiliser inside the drum snapped in half. For the first visit, the engineer told me I would have to wait a week while spare parts arrived. The day that he was supposed to come and repair the machine, the call centre phoned to say that the parts had arrived "damaged" so I would have to wait a further week. The next date they were supposed to fix the machine, an engineer from their subsidiary company turned up with a work sheet saying this was a "first visit" so he had no spare parts to fix the machine and I would have to wait a further week. The third visit, the engineer left after an hour as he didn't have the right spare parts so, again, I was told to wait another week which takes us into Christmas when nobody will be doing anything. I have had to make numerous trips to the laundrette. This is a comedy company with little or no interest in their customers. The engineer who came out the third time also left a big box of rubbish behind which I am expected to dispose of. I have written to their complaints department. The address is as follows - Complaints Department, Hoover Candy Group, Breightnet Industrial Estate, Bury Road, Bolton, BLD 6PU. I advise that you send it by registered post. I have also enclosed a copy of my complaint for the Money Mail section at the Daily Mail as they are currently doing an expose on incompetent customer service. It might focus their minds if a national tabloid gets involved. Personally, I will never buy anything again from this company.