Thanks for explaining this - I wish they'd explained this to me when we took it out - we have never had any written contract with them so weren't aware of this - just what we were told in the shop. Well, you live and learn. Can anyone help about the situation regarding the other contract that we have which was supposed to be for £8, but when we recieved the bill it was £12.99. They say we should have cancelled after 7 days, but since the bill came in over a month later, how could we have known? This too does not seem fair that they can change the terms of a contract. I've asked for a copy of the phone conversation where they offered me this contract, but to no avail - yet they must have this on file as this is the conversation in which I took out this contract.

A real horror story - Can anyone explain to me why once a contract comes to an end with 3 that you, the customer have to then phone them up and give them an additional 30 days notice (and pay them) to cancel the contract? Our contract was up in June 2010 and we switched to another provider but 3 continued to take money out of our account and this went unnoticed for a number of months (the 3 phone had not been used). When we spotted it we cancelled the direct debit immediately but were contacted by their collections dept. After an explanation they initially said we were due to a refund of over £300. Weeks went by and then we received a call from their collections dept saying that we actually owed them money as they don't issue refunds and we did not phone them to cancel, but simply cancelled our direct debit which is against 'their policy'. Who in their right mind wouldn't have cancelled a direct debit for a non-existent contract? It seems that a contract with 3 continues right after the end date unless the customer gives them 30 days additional notice. This can't be right or fair. I'd like to say that this is the only issue, but it isn't. We also had a mobile intenret account with them that they'd been overcharging us for months. They agreed that they'd overcharged us by £57 but say that we can't have a refund - they will credit it - what against they won't say. We also had another mobile phone with them - the contract ran out in September and I was offered a new contract at £8 per month as recompense for all of the problems we'd had with them. Didn't hear anything from them for over a month when a bill came in for £12.99 - the 'monthly bill' - not the £8 they'd promised, which they are now denying. I was also promised a new handset as this was a new contract - I have yet to recieve this. The old mobile phone is now not working - I visited the shop and they said because the contract with this phone had come to an end then it wasn't under warranty and I would be liable for any repair charges - despite this being a brand new contract. They have left me without a phone since October - after writing to complain they said they would 'loan' me a handset for 30 pounds whilst my handset was being repaired - as if. They are still presuing payment from me for a phone that cannot be used and for a contract price which is way above the price I agreed to. Kept phoning them but get a different person everytime with a promise to sort it out - I must say that the customer serice is absolutly dire. So we are left being persued for 2 contracts, having had months of payments taken out of our account for a contract that has expired and been overcharged to boot - no accountability from 3 whatsoever - we are continually being brushed off - I have lost the will to live and would never, ever recommend this company to anyone.