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Maria14

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  1. an update: Dell has sent me a returns label! I have also opened a case with paypal because it was paid with paypal. Not sure if it was because of paypal or they acted on my numerous emails. so I dropped it to a DPD shop. thank you everyone.
  2. Not good I am afraid. they are still not giving me Dell's return address by email. I have called DPD as well to make sure DPD cant provide me with one. ---------- Forwarded message --------- From: UKI_CSMB_CC <[email protected]> Date: Mon, 20 Sept 2021 at 06:34 Dear Maria, I may proceed with the return and you have to drop the Laptop at DPD Parcel Shop. Due to some technical issues, we are unable to raise the return. Once the return is raised successfully I will keep you updated through email. Thank you for your patience. Best Regards, Shahbaz Khan Specialist Customer Care Dell Technologies | UKI Customer Care UK Customer Service +0800-587-1456 Ireland Customer Service +003-5312-044-014 Work Schedule 9:00 AM – 5:00 PM GMT Monday - Friday From: UKI_CSMB_CC <[email protected]> Date: Mon, 20 Sept 2021 UKI_CSMB_CC via agh5b3sb6kdo.0b-gampeak.na98.bnc.salesforce.com Dear Maria, We will inform you once the return has been raised. So that you can return the order. Thank you. On Fri, 17 Sept 2021 at 13:08, UKI_CSMB_CC <[email protected]> wrote: Dear Maria, Thank you for contacting Dell Customer Care. My name is Shahbaz Khan I understand that you would like to return the order # 191853809 I would request you to please reconsider your decision. If you consider keeping the product, I would be able to offer you a goodwill refund of 130 GBP, including VAT. If you would still like to return the product, I may proceed with the return and you have to drop the Laptop at DPD Parcel Shop. Please reply to this email with your decision. We are awaiting your response. Please reply to this email without changing the subject line & we would be glad to assist you with any further assistance. Thank you for choosing Dell. Kind regards, Shahbaz Khan Dell | Customer Care
  3. Thank you. will look into these two for a dual boot. I was thinking of Ubuntu because I read that Dell has Ubuntu ISO images for the XPS, Precision and Latitude Series. So it looks like Ishould be aiming to get one of these.
  4. Thanks everyone - I liked the idea that I could install Linux on it, in addition to Windows. I have browsed Dell Forums to discover that some of their laptops indeed support Linux (or one can choose between one or the other). I did not know that - I bought this one because I wanted to upgrade from my old Dell laptop to do a Data Engineering course. As of today, I have not been able to get past the 'Now we have some important setup to do' stage as mine comes with the Windows OS. alas, one needs to install that first and then try to partition for Ubuntu, etc. So I am still determined to return this one. It is nicely packed back in its box complete with all of the pieces from the original packaging. I will see what Dell replies tomorrow and will update of any progress! P.S. I have attached a screenshot from the dell uk website which shows that I have initiated a return from their website as well as another piece of evidence. the courier was scheduled to pick it up yesterday but never materialised. Doc1.docx
  5. Right I guess I want it for machine learning/python libraries/git bash. Linux could indeed work better. I need to look into it as I have never installed a Linux system before. it is a gaming laptop by the way , with good specs and an Nvidea 3060 graphics card. can you recommend a link for Linux?
  6. I'm not sure how to change that .doc file now because I cant see the edit option any more for my post. however, its only my email.
  7. Yep, done. I even said in an email that I intend to post a letter with the same to the Dell UK office tomorrow. wondering if its better to video record my process of setting it up and where it freezes - when I was on a whatsapp call, I sent their advisor the videos of what I was doing. as I was genuinely trying my best to resolve this issue. I cant believe they're like that. I was of much better opinion of them because my previous laptop is also Dell, and I never had issues of this kind.
  8. Thank you for taking time to write it, BankFodder. those are exactly the words I mean. I will write another email today and a recorded letter tomorrow using your suggestion. I am not the only one experiencing this software issue at installation, if one googles 'dell forum now we have important setup to do' you will see for example, 'First boot up out of the box - Inspiron - Dell' and other recent posts. Dell is trying to tell me that software issues does not mean its defective but I believe it does because I am unable to use the laptop because of them. so far my correspondence has been with [email protected] which has not replied back with the returns address so far. I have also tried UKI_Cust[email protected] (no reply from this one yet) and through Dells social media(my correspondence with them is attached). Subject: Re: Follow Up From: DELL-Cares Date: 09-17-2021 01:53 AM I agree that the issues you’re currently facing are not acceptable at all. If I were you, I’d also feel the same. Unfortunately, we wouldn’t be able to offer a replacement as the nature of the issue does not qualify for one. Also, the system has crossed the return period. But don’t worry, I’m prioritizing this case and will ensure to turn around this experience for you by resolving the issue at the earliest. bluetail14 ‎09-17-2021 Hi. You see, this order was delivered on September 6th, 2021 so I have until the 20th of September to return it. Maybe you could tell me the return address and I will return it myself. I also paid through paypal so I will have to return through them if you cant help me directly. thank you, Maria Re: Follow Up Hi, I'm Ritika, one of the Supervisors at Dell Social Media Support. I've reviewed this case and apologize for the inconvenience you have experienced. We want to ensure the reported issue is addressed for you. If you are still observing this issue, do let us know so we could assist you. Thanks ... Expand full message bluetail14 ‎09-17-2021 Hi Ritika, Can you please assist me with returning this laptop. I asked the guy on the Dell Tech Support phone number if I could replace or return it last week and he said no. However, I know it is not true because I can return it within 14 days in the UK. I have tried to open a return request on the Dell website and pick a date for return, however I have not received any email confirmation of my return. so not sure what to do next I wish it would work but it is not my fault it does not. The last thing the guy on Whatsapp suggested is for me to try to 'use the 8GB or 16GB pen drive to download the OS media' after we did a factory hard reset and I waited for several more hours. I do not know where to download the OS media from and to be honest, I do not think I should be doing this with a brand new laptop. The four hours I have spent with Dell Technical Support have been enough for me. My old Dell Inspiron was easy to set up and run and I am still using it to write this message. So please could you check for me if my return request has gone through OK? thank you, Maria Subject: Re: Follow Up From: DELL-Cares Date: 09-15-2021 05:15 AM Hi, I'm Ritika, one of the Supervisors at Dell Social Media Support. I've reviewed this case and apologize for the inconvenience you have experienced. We want to ensure the reported issue is addressed for you. If you are still observing this issue, do let us know so we could assist you. Thanks for your time and patience with us. Regards, Ritika Supervisor Dell Social Media Team --------- Forwarded message --------- From: Me Date: Fri, 17 Sept 2021 at 14:50 Subject: Re: Dell Customer Care | Case # 122463150 from Shahbaz [ ref:_00D0bGaMp._5002R1N6k4F:ref ] To: UKI_CSMB_CC <[email protected]> Hi I would like to return it. I am not convinced that I will not experience any issues later on with this one. thanks, Maria On Fri, 17 Sept 2021 at 13:08, UKI_CSMB_CC <[email protected]> wrote: Dear Maria, Thank you for contacting Dell Customer Care. My name is Shahbaz Khan I understand that you would like to return the order # 191853809 I would request you to please reconsider your decision. If you consider keeping the product, I would be able to offer you a goodwill refund of 130 GBP, including VAT. If you would still like to return the product, I may proceed with the return and you have to drop the Laptop at DPD Parcel Shop. Please reply to this email with your decision. We are awaiting your response. Please reply to this email without changing the subject line & we would be glad to assist you with any further asistance. Thank you for choosing Dell. Kind regards, Shahbaz Khan Dell | Customer Care From: Me To: UKI_CSMB_CC <[email protected]> Hi I am writing to notify you of my request to return my Dell laptop delivered to me on September 6, 2021 due to the software (or possibly hardware?) issues which I was unable to resolve with Dell Technical Support by means of the phone and Whatsapp on September 14, 2020. I engaged with Mujahid from 10:52 to 14:07 trying to solve these issues which prevented me from being able to use my laptop, and provided photo and video evidence. I am in my right to return the goods purchased at a distance within 14 days in accordance with Dell Returns Policy, https://www.dell.com/learn/uk/en/ukcorp1/terms-of-sale-consumer-returns and UK Law. More specifically, the Consumer Contracts Regulations for the laptop and The Supply of Extended Warranties on Domestic Electric Goods Order 2005 for the warranty/support. Please tell me the Dell returns address in the UK so I can return it or arrange a return. Kind regards, Maria Dell Order Number: 191853809 From: Me Date: Tue, 14 Sept 2021 at 13:37 Subject: return of order Dell Order Number: 191853809 To: <[email protected]> Hi Please tell me how I can return my order of a Dell laptop, order number. 191853809 I have spent 4 hours talking with your technical advisors today on Whatsapp and over the phone, yet I am unable to set it up due to a software issue. kind regards, Maria
  9. Good evening. thank you for the add. I have a problem with returning a Dell laptop within a 14 day cooling off period. I bought it online on the Dell uk website, and it was delivered to me on the 6th of September. I could not set it up because I was stuck at one of the steps (got the frozen screen and I could not get past it waiting for hours for something to happen). Then I contacted Dell Technical Support. I spent over 4 hours with their advisors on the phone and whatsapp and they could not help me to resolve this problem. So there seems to be a software( or hardware?) issue and I want to return it. I have tried to arrange a return thru the Dell website by picking the date, however, I did not receive any email confirmation of this and nobody showed up on the day. I phoned and emailed and they said I could not return it. Earlier this week I have contacted both their customer service and complaints emails with no success. They are not giving me their returns address. The guy in the 2nd email was trying to offer me a £130 off voucher but never got back to me with the returns address in the UK. I have used the Resolver site yesterday to write another complaint quoting Dells own returns policy as well as the Comsumer Rights. My return window is running out. What can I do now?
  10. Her contract (tenancy agreement) states we should vacate the property by noon. but yes, we paid up till the last day.. So in this case, is it still till midnight, you reckon?
  11. Oh. thanks so much Mariner51. you must be a laywer. In regards to the pillar, yes it was reported she arrived like the same or the next day to have a look at it.. but what could we do?! we did not see who knocked it down so she could claim the insurance off them.
  12. this is what the law says ( i consulted with my student union) if your deposit has not been protected you're entitled to three times the deposit if you take it to court.. all deposits have to be protected after the 6th of April 2007. dont remember the inventory list, its not in my contract copy at least. This stone pillar damage was an accident and we are not even sure to the course of this.
  13. I was one of the tenants in a joint tenancy agreement where the landlady asked for a £300 deposit. The tenancy ended at the end of August and I still cannot get my deposit back. I established it has not been protected by either of the 3 deposit protection schemes. The landlady claims the following charges leaving me with only £129 of my deposit: 1. two tenants vacated the propterty a couple of hours later than 12:00 on the day when the contract ended. ( can i mention to her that a landlord does not have a right to regain possession of a property at the end of a fixed-term tenancy under Section 21 of the Housing Act 1988 where a deposit is not being safeguarded ) 2. mowing the lawn and cutting the overgrown hedging. £500 (!) ( i asked for the receipts for this). 3. someone knocked down a stone piller on the garden wall and we did not see who did it. most likely it was a truck or another heavy vehicle by the size of the damage and she apparently wants to reimburse her expenses at our cost. £385. The amounts may seem ludicrous (!) and so unfair but I reckon this landlady is such a bitch because we are all students and she thinks she can do this to us. I am thinking of court action if she does not come to senses (so far, she has not responded to my letter but apparently she's one of the greediest landlords ever existed). My strongest line of defense is the absence of my deposit protection, however, am worried what if, even though it is now past 3 months of our tenancy, she may still have a chance to late protect my deposit just before my case comes before a court. I have read that landlords can do this at the last minute and thus escape the 3 times the deposit fine. As a tenant, i dont feel protected at all in this country (am from Sweden) and am totally devastated. Do you think it is still worth taking it to court? THANK YOU whoever replies.
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