Did not pay them a thing, neither did they mention debt collection agency. I offered money in the form of a pro-rata invoice for the time they held my account open, but they refused this. I made a few telephone calls, but preferred to have things in writing, less wriggle room for them. In the end I stated I would not be renewing and not to contact me again. This may be them trying to claw in more cash. I'm not a lawyer by any means, but at this moment in time I would seek advice from Trading Stds / CAB, as I think they'd be hard pressed to justify the spend of £120 maintaining the account for such a short time... sparks2

I contacted Nominet in Oxford to ask them. As I had a .uk domain name I was able to de-register it from streamline using Nominet's web service (free), then found another provider and registered it with them (£10). streamline couldn't do a thing about it either. Haven't heard anything back either. sparks2

I had a similar experience with streamline. My payment card expired and I didn't bother to update the details. Streamline expected me to pay £118 for 2 years of webhosting I didn't want. I intended to transfer the domain to another, more affordable host, but streamline were having none of it. In the end I cancelled the registrar with nominet and registered with the new host shortly afterwards. Streamline still don't get the fact I want to close my account, despite the fact they no longer host the domain...! below are the 'support' tickets.... ------- Subject: Outstanding Payment Status: Reply Date: 06/12/2011 Ticket Number: nnnnn From: Streamline.Net ( Technical Support ) Hi #######, Thank you for your query Our apologies about this matter. Even though the domain is no longer hosted, or registered with Streamline.net, the hosting package itself that helped run the domain's website and email accounts of the domain before is still active. A hosting package will still be active, if there will be no cancellation request from the customer. Kind regards The Streamline.net team - Web hosting made easy Find answers to frequently asked questions and search our range of how-to articles at the Streamline.net Support Centre Date: 06/12/2011 Ticket Number: nnnnn Flexibility, understanding and customer service are a mark of a good company, none of which apply to Streamline / fasthosts / dollarmore. I did not ask for a fee waiver, merely a pro-rata invoice. You are no longer the registrar of my domain since I've moved it to another host. Upon researching yourselves on the 'net I was staggered to find multiple complaints / blogs / posts about yourselves, all of which could be resolved with working together with customers and treating them with respect. So I consider my move away from yourselves to be a good move, offering a better service (10mins customer response time) for less money. I would like to think your company will review it's customer service from this episode, but I doubt it from what I have read on the 'net. I join the ranks of dissatisfied streamline customers and will pass on my experiences when asked for a recommendation. Please don't bother replying to this message, simply close the account - I shall not be returning. Date: 06/12/2011 Ticket Number: nnnnn From: Streamline.Net ( Technical Support ) Dear Mr #####, Further to your email to James McGarry on 30.11.2011. I have investigated the circumstances surrounding your renewal. Our packages automatically renew on a monthly, annual, or biennial basis, dependent on the option chosen. To ensure continuous service this renewal is processed automatically and charged to the primary payment method held on the account. In the case of annual or biennial payments customers may contact us at any time within this period to cancel immediately, or indicate their intent not to continue beyond the prepaid period. We must receive notice of your cancellation intent prior to the date of renewal which is available to view at all times via the customer control panel. Once this renewal has processed we do not offer a waiver on these fees unless the billing is a result of a system error or the failure to notify us is due to circumstances beyond your control. Based on the information available to me, I must decline to waive the renewal fee on this occasion. Kind regards, Emma Butterworth Customer Relations Manager Streamline.Net --------------------- surprised? no, I wasn't, but streamline have lost another customer. I rarely post on public forums like this, but I thought it would add to the growing concern with their operations. sparks2